The Leaders Globe- Business Magazine

Posted by samriddhitlg on February 3rd, 2020

Roadmap for Success – by Leslie Richard

As we are in the 21st century, so we must understand the complete gamut of Hospital and Healthcare business, starting from due diligence, design, construction, and cost-effective hospital can be created and built.

What are smart hospitals and why most aren’t there yet and specially in India?

“Smart hospitals are those that optimize, redesign or build new clinical processes, management systems and potentially even infrastructure, enabled by underlying digitized networking infrastructure of interconnected assets, to provide a valuable service or insight which was not possible or available earlier, to achieve better patient care, experience, and operational efficiency.”

What are the Essential Components for Smart Hospitals?

The critical component for smart hospitals is the ability to provide a valuable service of insight, which was simply not possible or available earlier. This is what makes a hospital a step further from being just digital, making it truly smart. Simply digitizing, or making the hospital paperless is not enough. We see current implementations of digital solutions in hospitals as steps in their journey to become smart. From exploratory implementations to an intermediate stage, to finally becoming smart where hospitals have a complete alignment of clinical processes and management systems. 

   Clinical excellence revolves around solutions for nurses and doctors to improve their work efficiency, and also solutions designed for various departments, especially the emergency, surgery, and radiology areas. Clinical excellence also encompasses improving patient outcomes by ensuring patient engagement and monitoring. A smart hospital needs to look beyond its walls with a population health view to get patients discharged quicker while ensuring they recover well, without being required to be readmitted. Remote monitoring tools can help smart hospitals achieve this goal.  

   Why patient satisfaction matters? Improving patient satisfaction has become one of the primary goals for a lot of healthcare providers. The reason is simple: patient satisfaction level is directly linked to key success metrics for hospitals and individual healthcare providers

How do we achieve ‘Patient Satisfaction’?

There are four critical components to achieve ‘Patient Satisfaction’

  1. A – Acknowledge. There is no greater insult than to be ignored. …
  2. S – Support. Set a “no ignore” rule in your department. …
  3. A – Accept. Simply accept what the patient has to say when you offer support. …
  4. P – Prepare to Act. …
  5. ASAP – Acknowledge that the patient is important with your eye contact and active engagement.

It is a requirement for therapeutic treatment and is equivalent to self-therapy. Satisfied patients help themselves get healed faster because they are more willing to comply with treatment and adhere to instructions of health care providers, and thus have a shorter recovery time.

Methods of Monitoring Patient Satisfaction

  • Medical audit
  • Quality assurance committee reviews
  • Indices of nursing performances
  • Judgmental method

Components of Evaluation of Patient Satisfaction

  • Evaluation of the programs and activities of various departments
  • including outpatient care, inpatient care, overall health education activities of the hospital
  • Evaluation of the various resources available in the hospital for effective health care
  • Evaluation of effectiveness of hospital personnel including medical, paramedical, nursing as well as non- medical employees of the hospital.

“We must keep this in our mind for creating a healthy Healthcare Ecosystem.”

  • Adoption of the Indian Public Health Standards
  • Quality standards
  • Skill gaps and Standard Treatment Protocols:
  • Hospital Management Societies and untied funds:
  • Quality Improvement Programmes

About Leslie Richard:

Leslie Richard, the Founder of Healthcare 360 Degree, wants to organize the unstructured Healthcare Consultancy business & create a new ecosystem in India.

Leslie Richard was born and raised in Bettiah, a small town in Bihar. Growing up, he says, he had a limited budget for grooming himself and for education. 

Leslie completed his graduation in physics and followed it with a post-graduate in Marketing & Marcom from the National Institute of Management – Delhi.  He went on to have an illustrious career path across industries specialty Healthcare Industry.

After working for almost 18 years, he decided to open his own Healthcare Consultancy firm to give valuable & unlimited support to Tier B & Tire C Cities in Healthcare Space and create a healthy and cost effective ecosystem for Patients & Doctor’s. Apart from this, he is also currently working on Artificial Intelligence and how AI reduces the further cost of Hospitals and give the best to unprivileged patients.    

“The fact there is more than 10 thousand healthcare consultancies in India, of which only 100 are branded but not cost-effective. We are the first hospital consultancy who gives. Complete healthcare solutions within a limited budget and it’s cost-effective.”

Roller-coaster of Highs and Lows

Leslie feels that being an entrepreneur is difficult in India, “Challenges don’t know whether you are a man or a woman; they just test your intelligence, fortitude, and perseverance. Whoever shows these capabilities in good measure can be a successful entrepreneur, irrespective of what gender they belong to,” He says.

His journey has been a roller-coaster of highs and lows, and that’s what keeps him “thrilled and happy”. “Challenges are a part of the day’s work for an entrepreneur, and we welcome each and every challenge as an opportunity to learn and grow,” he added. He has some ambitious plans for Healthcare 360 degree hospital consultancy to grow globally & become no. 1 hospital & healthcare consultancy.  


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Joined: February 3rd, 2020
Articles Posted: 9

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