But selling online on a Social Media page is not like selling on a large Marketplace website such as Reviewair, which has systems for customers to come back and write product reviews today. Reviews from customers that are scattered on the Social Media world such as facebook, Instagram.
The most common campaigns we see are product photography with ourselves, caption reviews and product hashtag names. Campaigns are also set to be public for random prizes. This type of campaign can be done on both Facebook and Instagram. By defining # of the campaign name, the shop owner can search social media reviews more easily, as if people have collected our product reviews 24 hours a day.
This method will be used in the chat box, such as Facebook Message, LINE @ , LINE etc. Chat to request a review will not look ugly at all. If we know the timing, such as after the customer has received the product for 2-3 days, we can say hello to this group of customers to ask for feedback from the product. Ask questions about problems and satisfaction levels This method aside from allowing the store to receive a review Also makes the customers impressed with the attention from the store.
This method allows the shop to receive reviews without being approached by customers at all (Passive Review). Suitable for social media that focuses on comments such as Pantip, facebook, Twitter and on various web boards. But the shop will be able to use this method Must use good timing Look at social trends, like the current series Descendants of the sun. Is it possible? That we can create a product promotion campaign that teases with this trend Or more complex We've created a wave, such as the Magnum ice cream campaign that gets people to take pictures of ice cream and upload them to IG throughout the city. This type of social media will automatically create a conversation about our products/services according to various social media, know more.
These reviews are very valuable. For shops Because it can be used to promote a store to build credibility. On the online world, there may be people selling the same products as us or may copy our ideas. But the thing that cannot be copied is "feedback from lovely customers".