Benefits Of Toll-Free Number Testing For Your Business

Posted by Robert Petinson on February 19th, 2020

Using toll-free numbers for your business is a great way to raise the image of your business, create a national presence, and ultimately boost overall performance. Customers can call at no charge from anywhere in the country, and your number can be listed in a national toll-free business directory.

Organizations often don't know they need to check their statistics. They think they don't need to check the audio quality of their numbers because they have network monitoring solutions in place.

Identify issues with numbers before customers do

We are living in a shifting economy. Consumers don't call for a second time to talk about a poor experience with a contact center, and they just switch providers. The toll-free number testing provides warnings for every issue, which ensures companies can address and resolve the problem before consumers are affected. The test support team verifies each malfunction warning, so its customers are confident that each alarm is real and actionable.

Consistency

When your business grows, you can realize your mobile phone just doesn't cut it anymore. You need your business to have a dedicated phone number and an actual phone network. Extensions, voicemail, forwarding phone calls, etc. Do you really want your number to switch, because your business is successful? You would have to change business cards, social media, websites, and marketing materials, all of which will cost you time and money.

You'll never have to worry about changing your phone number with a toll-free number. Free Toll numbers are interchangeable and can be converted to whatever service you want. They can also grow as your enterprise grows. Are you an operation involving one person? You can forward your toll-free number to your phone. As you are getting bigger and adding employees, you just need to add extensions. You should never worry about changing your number.

Test end-to-end call flows

Organizations also track what's happening on their own network infrastructure, but don't have knowledge of what's happening outside the network because calls are being transferred through different carriers. Poor audio quality will still result in poor audio performance when put in an excellent network. Monitoring the toll and toll-free numbers give you end-to-end network visibility, increases operational efficiency, provide real insights into the company, and eventually saves money.

If you are looking for a reliable and trustworthy toll-free number testing service, you can get in touch with Global Telecom Testing.

Author’s Bio- The writer is an online blogger and the article is about the toll free number testing.