How VoIP Billing Automation Benefits Businesses?

Posted by Rogers Jack on March 16th, 2020

Accounting is an important part of the business. All customers need to be invoiced and billed with the highest accuracy. This is the reason billing automation software are invented and widely in use. In the VoIP industry, billing automation becomes even more crucial and in wholesale VoIP business which is executed using a class 4 Softswitch solution, there will be thousands of calls per second which makes it difficult to bill customers with manual accountants. Thus, VoIP billing automation becomes vital and people use VoIP billing solution for automated invoicing and billing. There are definitely many benefits of using this system and I am going to share more details on the top 5 pros of using it.

1. Transparency

There are many cases in the world, in which, companies get to know about the fraudulent activities carried out by the finance and accounting department. This issue can be resolved by using a VoIP billing solution. The billing system will make the whole process transparent to the organization, key executives related to the finance and to the customers as well. All the transactions will be registered in the reports. Also, each invoice will have clear transaction details. The VoIP billing solutions are capable of taking care of both postpaid and prepaid billing as well as keeping the clean records so the review process can be easier.

2. Contribute to a green environment

The automated VoIP billing software will reduce the carbon footprint by reducing the accounting staff. Furthermore, other stationery and infrastructure such as paper, computer, etc. will be used at a minimal level. All these will help you contribute to the green environment.

3. Save money

As mentioned in the second point, the automated VoIP billing solution will reduce the need of accounting staff and all stationery related to the same. The wholesale VoIP business owners often need multiple account executives led by an accounting head. Furthermore, accounting software will be needed to make invoices and an email client tool to send invoices to each customer individually. On the other hand, when you use a VoIP billing solution, you will not need multiple accounting people or a software to create invoices. The VoIP billing system will log the usage details and create invoices for the customers. Furthermore, the invoices will be sent directly by the VoIP billing system itself. The billing email will have details of the bill, plus, it will have payment gateway details so the customer can pay the bill on its own. As one can sense, all manual efforts related to accounting and billing will be removed completely. Also, the involvement of multiple software solutions will be removed. Thus, money can be saved.

4. Better record management

All invoices and bills can be kept saved in the VoIP billing solution. Thus, digital archiving will be made available to the management. They can review the invoices and bills whenever they want of whichever year or month they need to. The ease of record management also aids management in crucial decision making. This is the reason an automated VoIP billing solution is preferred these days.