What to consider when choosing the right BPO Partner

Posted by Rely Services Inc on March 17th, 2020

More and more large, medium and even small-sized firms are partnering with Business Process Outsourcing companies (BPO's), than ever.

Because forward-looking enterprises are trying to decrease overhead. They're attempting to save staff and resources for the core of their business. Reduce Human Resources administration costs. They want to save on staffing and training. They want to see a reduction in hardware capital expenses.

Essentially, they want to do the things that give them an advantage over the competition. They want to win!

So, if you're considering a BPO partner, there are some basic steps you need to take to assure that the firm you pick is the right one for you.

1. Scope of Operation

Don't let be deterred by the size of YOUR operation. BPOs can offer significant savings for businesses of almost any size, in any sector. And if they currently don't offer the tasks you need, odds are they'll find a way to do it. Remember, the BPO field is highly competitive and you'll need to spend some time and effort to find a firm that's a good fit for you. This also means that you will be calling the shots.

2. Services On Offer

The leaders in the BPO Services field have a wealth of experience working in manufacturing, healthcare, online retail, insurance, mortgage, medical data entry services and billing, data mining, and a broad spectrum of IT and data entry services.

3. Proven Track Records

Do they have endorsements from current and former clients that are true and accurate? Can they put you in touch with partners that are their biggest cheerleaders?

4. Transparency

Can they offer full transparency? Make sure that they can offer a no-cost review of your business and detail what they can do for you. Will they be held accountable for all their actions on your behalf, and all their outages and downtime?

5. Data Security

What about their security? Remember, you're going to be handing over your data to a third party. In some instances that data is like gold! Do they have the proper protections and secure practices to keep it out of a hacker's hands?

6. Scalability

Will they scale the offered resources to fit your needs? And then increase those resources when your business expands?

7. Technology and Infrastructure

Do they have the hardware, staff, and software to fill your needs? And do they have it right now? Make sure they're not going to buy what they need only after you sign up with them. This will help keep ramp-up time to a minimum.

What about their infrastructure? Offshore facilities are sometimes subject to the whims and perils of power outages, fierce weather, and social and political unrest. Can they keep your operation up and running when some, or all of these things happen?

Since the Business Process Outsourcing market is booming, there are newer, less experienced operations vying for your attention. There's probably nothing wrong about partnering with a new firm, as long as they have experienced, skilled staff and the resources to do the job for you. They may offer a very competitive price to get your business, and that can be good, but make sure they have everything needed to get up and running tomorrow!

Scout the field, look at all the firms' offers, then see what a leader in the industry- Rely Services - can do for you. You may be surprised at the range of award-winning clients we have. And with over 20 years of experience in the BPO field, the variety of services we offer.

For more information, and a chance to see exactly what Rely Services offers, book a free evaluation of your customer service needs and how we can help you accomplish your goals.