Top Things to consider when upgrading business phone systems

Posted by ipvoicesolution on May 13th, 2020

Having the best possible small business phone system is vital if you want to succeed in today’s competitive market. Even though social media, text messaging and email are considered normal for use in today’s multimedia connected work environments for use as personal and professional communication methods, the phone remains the most personal and significant as well as the most effective form of business communication

Choosing the right small business phone systems for your business, one that meets all your needs is essential so you can flourish in many ways long into the future. With the abundance of different small business phone systems now available, choosing the right system to suit your unique and particular needs so not straight forward.

Some top things to consider when upgrading your small business phone systems:

  •          Improve your call handling

Ensure all tour incoming calls are routed to the correct person and none are missed or lost. Having features such as easy call transfer, call waiting, call display, three or more way calling options, conference calling, voice mail as well as an automated off hours call attendant helps to foster strong business to  business and customer relationships

  •          Improved accessibility

Most small businesses stay flexible with their employees often multi-tasking and constantly on the move. To keep them easily accessible having a small business phone system that allows calls to be made and received from tablets, smartphones laptops and other devices mean all your staff can stay productive regardless of their location.

With features like single digit reach, phones can be programed to be much more versatile and less limited

  •          Better response times

Easily enhance your daily business response times with new small business phone systems that allow for a single number that simultaneously rings on all your devices as required. Unified messaging with options for sending to an inbox on your email, text messaging, call divert or answering service, all your business communication can be quickly responded to and kept secure

  •          Easier internal communications

The latest small business phone systems allow your whole team to be in contact instantly for information sharing and improving sales opportunities. With intercom and paging services, presence technology and instant messaging you and your customers can easily identify the available people to help them at any time

  •          Call reporting

Customer services and experience call reporting technology can provide detailed statistics to help improve the service you offer to your customers and clients. This helps retain customers and improve sales growth.

Being able to access real-time reporting and watch the outgoing and ingoing calls helps to provide an insight into the performance metrics usage for management decisions regarding staffing and operations

  •          Quality assurance

With modern small business phone systems, you can easily track the way they are used and have a greater provision for performance and accountability. System alerts for unusual activities and call recording, add security and ensure any disputes are easily and readily resolved.

Deciding on upgrading your small business phone system should be about the impact this will have on your business and how it will help improve your bottom line. Making communication simpler and easier for your customers and staff can have a dramatic effect on customer satisfaction which can result in improved sales and profits.

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