Importance of VoIP for your small business

Posted by voiswitchinc on May 19th, 2020

Most small business owners have a common misconception that Voice over internet protocol (VoIP) is only ideal for big businesses. But that is not entirely true, because there are several other aspects of VoIP that fit righteously even for small businesses.

VoIP works by converting sound into digital voice communication and then transferring it through Internet broadband, which means if you are using a VoIP telephone system, you are basically using the Internet to make phone calls.

Without further ado, let's see how business VoIP in Canada is useful for your small business.

1- Get excellent call quality:

The quality of the call is one the best feature of VoIP; with the evolved technology, neither you or the person on the other side of the call will realize if the conversation is happening using VoIP or traditional landline. The VoIP phone service guarantees standard hearing clarity.

2- Secured and portable:

Compared to the traditional analog telephone connection, VoIP is much more secure. This modern take has a standardized encryption protocol that secures the calls and data. Plus, you can access the service from almost anywhere until you have a stable internet connection. Moreover, you can also set your status to inform your colleague about your availability.

3- Increases productivity:

The phone tag has caused numerous small businesses to reduce sales. It is a common phenomenon with a traditional landline, and it occurs when two people are trying to call each other or when a person is busy with the second person, and the third person calls the first. With VoIP, phone numbers can get programmed to ring on multiple devices before proceeding to voicemail. This technique reduces the chances of phone tag.

4- Multiple functions:

Aside from making phone calls, modern VoIP systems incorporate other communication services like instant messaging, presence information, teleconferencing, video conferencing, receiving a voicemail, and faxes via email. This advanced communication system enables you to stay in touch with your co-workers and clients from anywhere in the world.

5- Automated service with call recoding service:

With automated services, various FAQs and important announcements can get programmed so your customers can get optimal services at all hours of the day. Also, VoIP allows you to record and playback calls to gain crucial messages or to give necessary feedback to the employee in regards to their call's quality with the customers.

Bottom line

As you can see from the above list, the benefits of a VoIP system for your small business are many. What's more is that VoIP is virtually free of drawbacks, so lesser inconvenience and better customer service enhancement.

If you're ready for the installation of business VoIP in Canada, then connect with Voiswitch to get a sound solution as per your needs.

Aden Rynolds is the author of this article. For more details about Cloud pbx please visit our website: voiswitch.net

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