Factors to Consider When Choosing a Call Centre Telephone System

Posted by AmandaTom on December 10th, 2012

Everyone who has ever worked in the call centre industry understands that an efficient call centre telephone system is the secret of the success of the business. Of course, there are also other important factors like the competence of the management, the number of clients, and the satisfaction rating of the employees. Still, none of these would be worth much in the call centre environment if the communication equipment used is mediocre or worse, dysfunctional.

Congratulations are in order if you had just successfully set up a call centre business. Now that you have to pick the call centre telephone system to use, it’s really time to get down to business. Picking the right system involves a lot of decision-making. There are many questions that you should ask in order to end up with the right choice, and following are a few examples:

•             Will the system be able to handle the number of calls that you expect to get?

•             Will it be able to provide clear lines of communication to and from clients from all over the world?

•             What are the types of headsets that come with each individual set?

•             What are the terms and warranties for telephone and headset repair?

•             Are the units compatible with the kind of computers that you already have or are planning to get?

•             Does the cost of the equipment fit within your budget?

Aside from these, there are so many other questions that should be brought up but for now, let’s focus on the headset repair issue. A lot of call centre owners don’t really think about call centre telephone or headset repair while they are still starting their business, thinking that this is something that they can deal with when it becomes absolutely necessary. Quite the contrary, this is actually one of the most important factors to consider while you are still deciding which communication system to buy.

A lot of call centre owners are seriously considering buying the cheaper refurbished call centre telephones instead of brand new ones in order to save money. It’s true that the price difference is vast but it should also be realised that these units are actually old ones that have just been repaired so there is the risk that they are not as reliable as new ones. However, many telephone and headset repair centres that sell these refurbished products do offer reasonable warranties for their products that may be enough to quell your doubts.

In the end, it’s really up to you to decide which kind of communication system you want to install for your call centre. If you are having a really difficult time making a decision, it would be a good idea to shop around and inquire with several suppliers to learn more about the different available options. You can also ask other call centre owners and workers for their feedback regarding the system that they are using as this may give you an idea of which one would work best for you.

If you need assistance or any information about call centre telephone and headset repair, check out our service centre and we will be more than happy to help you out.

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