Complete Call Center Software Solution

Posted by michellewilson on April 18th, 2013

Drishti Soft Solutions offers Ameyo, which is an all-in-one Call Center Software with hi-end capabilities for inbound, outbound and blended processes of large call centers with over thousand seats. It is an ideal communications solution for next-generation contact centers that need advance functionalities. Drishti provides communications solutions for call centers and enterprises of different types and sizes.

The innovative and adaptive technology platform Ameyo offers redundancy, multi-tenancy, extensibility and rapid development of new features for faster turn-around time. A typical call center solution based on Ameyo platform is comprehensive yet flexible to meet the ever-evolving requirements of Call Centers and Enterprises.

Our core product is Ameyo, which stands for boundless. We built Ameyo from the ground up. The solution, which is IP-based, deviates from the standard hardware-centric solutions predominant in the market and enhances customer interactions of businesses.Our solution enables businesses to immediately improve customer experience and reach with enhanced service delivery, reduce their total cost of ownership and improved process efficiency. It allows businesses to identify and manage important factors such as customer entry points and interaction workflow and define KPIs and SLAs around that.It includes tools to manage the entire process as well as improving employee productivity.

Ameyo's features are ideal solution for any kind of call center application for Call Center or an Enterprise irrespective of size, technology (TDM or VoIP), nature of operations, or workforce distribution.

Going beyond the usual hardware based legacy solution, AMEYO provides a complete communication platform, by replacing the existing control unit of a Hardware-based Legacy Solution with an open-source engine. The proprietary nature of these products is now no longer a limiting factor and the configurations can be made as per requirements.

The combination of PSTN interface technology, open standards and open source IP-based Solution components result in a very high level of functionality and cost efficiency.

Remote system access

Converged network

Multi Channel Support

Rapid Application Deployment

High Availability

Fault Tolerance

Reliability

Critical Process Duplication

Duplicated Communication Path

Fully Redundant/Secure Solution

Ameyo empowers call centers to dynamically manage their workforce, departments, customers, processes and performance parameters. It provides consistent user experience across various communication channels including Voice, Email, SMS, Messaging, Video and Fax. Built with Distributed Architecture and SOA, it is a scalable and extensible solution with development environment for faster turn-around time.

The modular software integrates into business processes and applications and drives a competitive advantage.

Author Bio: - For more information on Call Center Software ,visit our website, to request a call back please fill out the form on contact us page and get a live demo of how Ameyo can transform each of your Call Center Application!

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michellewilson

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michellewilson
Joined: April 12th, 2013
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