Best reasons to hire a phone answering service

Posted by adairsawyer on September 28th, 2013

Any business, no matter its profile or industry, needs to have a contact phone number for customers to call. Most companies have a number of departments who have customer contact, so they have to have multiple phone lines, but they still end up missing calls, and maybe missing out on potential customers because of it. A lot of the time when people call a business and get either a busy line or no answer, they don’t call again because they don’t think it’s professional. But, did you know that there are phone answering companies out there, who can help you make sure you’ll never miss another call from a customer again? Keep reading to find out more about phone answering services and to see your best reason for contracting a phone answering service for your business.

In the past few years a lot of big companies have started to keep their phone lines open around the clock. These are usually companies that work with customers from all over the world and companies selling a service or a product. But, the problem is that people have come to expect 24/7 phone answering from any company, no matter what the profile or activity. So, sometimes, you may come in the office in the morning to see countless missed calls from the previous night. The best way to deal with this issue is to hire a phone answering service, because this way you know that you’ll never see a missed call when you come into the office again—instead, you’ll find a detailed e-mail in you Inbox with the name of the caller and the reason for calling.

One of the most universally-applicable observations to be made about calling a business is that customers hate being on hold. They hate it. It doesn’t matter how good you think your hold music is, your customers don’t like it. And, they like it less the more they have to wait on the line. Waiting on the line is a big problem for any business from a start-up to a large corporation, and sometimes wait times can become ridiculous (upwards of an hour). The longer you have to make a customer wait on the line to speak with a representative, the bigger the chances they will drop that call and never call back. When you hire a phone answering service or a phone answering company you’ll know that none of your customers will ever have to spend minutes waiting on the line again. Phone answering services will be able to tell you how long the forwarding process takes as well.

If you run a small business or a start-up you know how hard it is to manage with only a few people on your staff. Anytime an employee decides to take a holiday all hell can break loose, because the smaller your team, the bigger the impact of having a member of your team not be in the office. When you’re working with a phone answering service you’ll have full confidence that you could even be in the office alone, on your own, and all your calls would still be answering without you having to lift a finger.

If you’re struggling with phone answering in your small business see all the reasons why you should consider hiring a phone answering service and never worry about missing another important call again.