Choosing between the best call handling services in the UK

Posted by sophiamilller on September 29th, 2013

Whether you have a company or work as a freelancer you know how tricky it can be to keep all your customers happy, especially when they’re all calling at the same time. Whether you have a conventional phone system, a VOIP phone system or an software program like Avaya, you’ll still have to deal with customers calling in to get a busy tone or to be put on hold until they can be passed on to an available representative. This can be very frustrating, because it can cause a lot of customers to stop using your services, because they think it’s unprofessional. But, you always have the option of hiring a reliable call answering service to make sure that no call goes unanswered ever again. Read on to see how you can choose between different UK call handling services, so you can choose the best service for you and for your company.

First, look for a call answering service that’s always open for business. You want your customers to be able to speak with a dedicated representative when they need to, not just during the company’s working hours. The best call handling services know that it’s important to show your customers that you’re always there to help them when they need to talk to you, so they are open all the time—every day, all day, year-round. Nothing is more frustrating, as a customer, than to find that you can’t get through to the company you’re working with because it’s a bank holiday, and when you use a call answering service that never has to happen again.

Next, look for a call answering service that’s based in the UK. This is especially important when you’re working in great proportion with British customers. There are few things as annoying as calling your mobile phone operator’s help line, for example, only to hear a thick foreign accent that you can’t understand giving you instructions. For a customer support service to be effective and efficient, there has to be good communication between the caller and the call operator, and this is most easily achieved when the two people are from the same country or region. The most reliable call handling services make no misrepresentations and are honest about where their call centers are located.

Lastly, look for a call answering service that can give you a choice between different pricing models. The best call handling services will always have several options for service packages, and they’ll allow you to change your package as often as you like. But, the absolute best call handling services will also never charge you for changing your plan or your package. Look out for any hidden fees or extra costs not listed on the main pages of the website, and always read the Terms and Conditions so you know what you’re getting yourself into.

If you want to hire a call answering service but don’t know what to look for to make sure you’ve chosen a reliable company, follow these tips and learn how to choose between the best call handling services in the United Kingdom.