Manila

Manila

Joined: October 16th, 2020
Articles Posted: 16

Articles

Published 2 Years Ago
How to Assure Remote Call Center Runs Efficiently?
Many call centers have shifted their operations remote due to the word novel pandemic. There are many challenges the remote call centers face. To help remote call centers, we have come up with important tips. These tips will help all remote call centers

Published 3 Years Ago
How Intelligent Call Center Software Enhances Customer Experience?
Customer experience is definitely a driving factor in any business. The companies can win over their competitors if they succeed in delivering an exceptional experience to their customers. Businesses have started using multiple tools to enhance multiple a

Published 3 Years Ago
Major Features of Intelligent Call Center Software for Remote Call Centers
Major Features of Intelligent Call Center Software for Remote Call Center

Published 3 Years Ago
Must Check Resources for Call Centers Regularly
The call center is one of the most competitive industries in the world. The competition is fierce and goals are tight. Therefore, call centers have to keep upgrading their tools, infrastructure as well as a knowledge base and skill set.

Published 3 Years Ago
Major Advantages of Using an Intelligent Call Center Software Solution
Out of all available choices to use a call center solution, intelligent call center software has many benefits to offer. In this article, I will share major advantages you can leverage by using an intelligent call center software solution.

Published 3 Years Ago
Importance of Omnichannel Intelligent Call Center Solution in 2021
Omnichannel intelligent call center software has become necessary in 2021 for call centers or any business using a call center solution. What makes this software so important in 2021 is explained in this article. Read to explore more details.

Published 3 Years Ago
Social Media Channels Integrated into Intelligent Call Center Software for Bette
The intelligent call center software with integrated social media channels can be really useful. Read about the perspective of using the intelligent call center software with integrated social media channels and how it can benefit your business.

Published 3 Years Ago
Sticky Agent and Its Major Advantages
Intelligent call center software has many amazing features and the sticky agent is one of them. In this article, I will share more details on the sticky agent feature and how it benefits the call centers or businesses using it.

Published 3 Years Ago
Major Use Cases of IVR in Call Center
IVR is one of the features available in the call center solutions. It is a really useful feature and can be used in multiple ways. In this article, I will share all the important use cases of this feature available in the intelligent call center software.

Published 3 Years Ago
How to Improve the Efficiency of an Inbound Call Center?
The number of inbound call centers offering customer care or sales support has increased. Instead of doing what all others are doing, you can follow the tips mentioned in this article to increase efficiency in your inbound call center.

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