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Neha Gupta

Articles

How to Improve Customer Satisfaction in Your Call Center
Recently call centers have evolved rapidly in many sectors such as banking, retail, Government, tourism etc. from being a simple add-on, customer-facing service to an important differentiator. In today’s race for competition and internationalization, customer satisfaction can have a serious impact on a company’s bottom line where, though one ca...
Posted by Neha Gupta - Posted 1 Year Ago

5 Tangible Benefits only a Call Center can offer the ISP Industry
The history of ISP or internet service providers might not be that old (a couple of decades actually) but its ever-growing demand is simply outstanding. Though ISP industry bears some close resemblance to the telecommunication sector, it still has got its own set of rules to follow and learn from customer expectations all while working in close proximity wit...
Posted by Neha Gupta - Posted 1 Year Ago

Outsourcing to India – What are the Pros and Cons?
The Scope of Outsourcing in IndiaBeing a top business trend, the question may come in your mind that what is the scope of outsourcing in a country like India?… Well, India has managed itself as a major hub for outsourcing business at the global level. Today many international companies, as well as Indian brands, prefer to go for outsourcing in India...
Posted by Neha Gupta - Posted 9 Months Ago

Number of Ways Telemarketing can help Grow Your Business
A telemarketing service is a quick and affordable method that uses the telephone to contact prospective customers in order to help generate leads, make sales along with gathering marketing information. Besides agents calling directly, pre-recorded sales talk is also used to be played over the phone upon automated dialing. It is a highly interactive tool that...
Posted by Neha Gupta - Posted 1 Year Ago

How to Implement a Proactive Customer Support Strategy
When it comes to offering customer support services, there are basically two ways any call center may approach, they can either respond reactively (responding to situations after they have occurred) or proactively (eliminating problems before they have a chance to appear). Though there’s nothing wrong with the first approach and it might even satisfy...
Posted by Neha Gupta - Posted 1 Year Ago

14 Ways Call Centers are Rocking Today’s Education Industry
The education industry is at crossroads, I mean the administrative costs are soaring up, the revenues are declining, and the popularity of online courses isn’t helping the growth prospect of the education institutions either. All these factors leave this industry with little choice but to explore new avenues of growth.The Solution:Desperate for a...
Posted by Neha Gupta - Posted 9 Months Ago

What are the top Benefits of Outsourcing Financial Services?
Accounting services are not an exciting topic in the business world. In spite of being boring and non-core activity, handling finances and understanding cash flow is an integral part of an organization’s systematic functioning. If you are a small business owner you may look for the cost-effective solutions for payroll services. But why you need to outs...
Posted by Neha Gupta - Posted 8 Months Ago

4 things to consider before your app launch
Now that, you have made all the plans for your app launch and you’re budgeting your investments, it’s time to do a final check on few of the pointers before you launch your app. Even if you have checked every step till now and validated your work twice, a last checklist is necessary before going live. Let’s discuss on few of the pointers be...
Posted by Neha Gupta - Posted 3 Years Ago

The Evoving Scope of an Indian Outsourcing Company
The Indian outsourcing sector has gone through many changes in the last two decades. There was a time when most of the call centers in India in their early phase only used to act as customer support outsourcing centers. The earliest clients of this sector were mobile network operators. One of the first technical processes to be outsourced to an Indian outs...
Posted by Neha Gupta - Posted 1 Year Ago

How Call Center Services Can Help in Customer Lifecycle Management
Every business function revolves around its customers. Everything from the very first contact with them to keeping them engaged with the brand needs to be carefully managed to provide them the best experience needed. There is an entire funnel that of customers and the different stages at which a company has to engage with them that is referred to customer li...
Posted by Neha Gupta - Posted 1 Year Ago

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