Articles By Neha Gupta

Published 3 Years Ago
Why Customer Relationship Management Matters to Your Business
CRM creates a cross-functional information system that integrates as well as automates several business processes to help you build stronger customer

Published 3 Years Ago
A Beginner?s Guide to Implement Social Media Customer Support
A fast and effective resolution of their problems is what drags most customers to social media, offer them what they want and their loyalty is yours f

Published 3 Years Ago
Number of Ways Telemarketing can help Grow Your Business
Telemarketing might have suffered a reputation in the past, but if used correctly, it has the potential to completely modify your business?s sales and

Published 3 Years Ago
Building a Workforce in Alignment with a Customer-Driven Approach
Establishing activities that create a system of desired values and behaviors is something that will guide your employees to adopt a customer-driven ap

Published 3 Years Ago
5 Tangible Benefits only a Call Center can offer the ISP Industry
In the world of ISP where customer acquisition depends on network connectivity, tariffs, and packaged bundles, only high-quality customer service can

Published 3 Years Ago
How to Handle Customer Service during Holiday Season Like a Pro
It's common for resources to fall short and demands to get high but having faith in your support team is what will help you survive the holiday season

Published 3 Years Ago
5 Benefits of Blended Call Center You Should be Aware of
A blended call center service can help your business in having higher service level ratings, few abandoned calls & lower wait times, hence more profit

Published 3 Years Ago
Why Customer Support Outsourcing Should Matter to Your Business
Customer support outsourcing come with trained professionals to handle customer queries which leave you ample time to better your service and improve

Published 3 Years Ago
How to Implement a Proactive Customer Support Strategy
The best thing about offering a proactive customer service isn't just allowing them to feel welcome but to turn your customers into your company?

Published 3 Years Ago
How Call Centers are Shaping the Future of Restaurant Industry
A call center can not only get you a real-time status update for every placed order but can also centralize your restaurant's overall order-placi

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