VOZIQ

Joined: January 21st, 2015
Articles Posted: 16

Articles

Published 7 Years Ago
Improve Your Contact Center Customer Experience Using Predictive Text Analytics
The best platform has pre-built capabilities that can analyze and integrate every source of customer interaction and turn them into useful insights fo

Published 7 Years Ago
Contact Center Blind Spots: How are They Affecting Your Business?
Customer profile should always include a way to determine which stage in the customer lifecycle each client is in.

Published 7 Years Ago
Call Center Text Analytics ? For Ultra-High Business Performance
Text analytics may be a relatively new technology, but it is expected to grow and continuously develop to meet the needs of both enterprise call cente

Published 7 Years Ago
Customer Journey Analytics: To Analyze Your Customer?s Experience
VOZIQ is a team of data scientists, business analysts and domain experts who offer their expertise in contact center analytics.

Published 7 Years Ago
Finding the Best Text Analytics Solution
VOZIQ?s Customer Experience Analytics Solution maximizes the utility of already-captured contact center interactions & transforms the customer experie

Published 7 Years Ago
Contact Center Customer Data Analysis ? Driving Business to the Right Direction
Marketing success begins and ends in the hands of consumers. This is why understanding your contact center customer base is of paramount importance in

Published 7 Years Ago
Contact Center Blind Spots: How are They Affecting Your Business?
When you start noticing your profits in a slump and you have taken all measures to make sure your operations run smooth, it might be time to look into

Published 7 Years Ago
Contact Center Solutions Ensuring the Success of Finance Industries
Financial services organizations have always seen call centers as a means to improve customer satisfaction and cut costs of operations, not taking int

Published 8 Years Ago
5 Reasons Why You Need to Extract and Analyze Customer Sentiments
Your business' contact center is one of the most important touch points between your company and your consumers.

Published 8 Years Ago
Extracting Customer Sentiments: Turning Unhappy Customers into Happy Ones
Customer experience (good customer experience) is without a doubt one of the main keys to achieving competitive advantage. When consumers experience unsatisfactory service, and you fail to handle poor customer experience touch points properly, it is very

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