Jay

Joined: October 5th, 2020
Articles Posted: 21

Articles

Published 3 Years Ago
How to Improve the Customer Experience in Your Call Center
Despite the rise of digital communications, live and real-staffed call centers remain essential to building trust and excellent customer service. Yet many companies struggle to provide agents with the tools they need to help their clients successfully.

Published 3 Years Ago
What Are Must Have Features in Inbound Call Centers?
Author writes articles on call center solutions, virtual call center solutions, smart call center software, open source call center software, etc. The author writes on different VoIP solutions and services.

Published 3 Years Ago
What Is a Predictive Dialer? What Are Its Pros and Cons?
Predictive dialer is the most common term in call centers and many other industries that make several outbound calls in a day. This article shares more details about predictive dialing and its major benefits and drawbacks.

Published 3 Years Ago
Top Customer Service Tools Businesses Must Have
Customer service has taken the central stage. Using the right tools can help businesses deliver the best customer services. This article shares the top customer service tools that you must use in your business to deliver excellent customer services.

Published 3 Years Ago
Why You Must Use the Reporting Feature of Call Center Solutions?
Reporting is one of the features available in call center solutions. One must use this feature as there are many advantages of using it. In this article, I will share why you must use the call center solution’s reporting feature.

Published 3 Years Ago
Why You Must Migrate to Cloud Call Center Solution?
Cloud call center solution has become a necessity and not just an option. You must migrate your call center software to the cloud if you have not already. In this blog, you will learn major reasons to switch to the cloud from an on-premises solution.

Published 3 Years Ago
How a Call Center Solution Can Increase Customer Retention?
Call center software can not only help businesses handle calling campaigns, but it can also help them to retain customers. This article shares how a call center solution plays an important role in retaining customers in a business or a call center.

Published 3 Years Ago
How to Improve Efficiency of Agents?
The efficiency of agents in call centers defines increased productivity, better customer experience, and more. Therefore, it is necessary to focus on improving agents’ efficiency. This article shares major tips to improve the efficiency of agents.

Published 3 Years Ago
Tools and Features Managers Must Use to Boost Productivity in Call Centers
Boosting the productivity of agents is the job of managers in a call center. Along with training and coaching, some tools and solutions can also be used by managers to boost overall productivity in the call centers. Read more on this topic in this article

Published 3 Years Ago
Predictive Dialer vs. Power Dialer
Predictive and power dialers are the two most popular auto dialers, which are available in the call center solutions. Knowing the difference between both is necessary to choose the right dialer for an outbound campaign.

1 - 2 - 3 | Next