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Articles By Zenteno peterson

3 Reasons Why You Should Choose Omnichannel Call Center Software for Travel
Today, when it comes to travel, customers no longer choose travel agents on an offline basis. Rather, they choose to go on various digital platforms such as social media, Google, or WhatsApp to find out relevant information. Once they have finalized the destination and scanned through the customer reviews, the client may choose to contact the travel agency v...

What Are the Top Use Cases of Video Conferencing Solution?
Video conferencing solutions not only enables video calling among multiple users, but it also provides some interactive tools to engage participants in an ongoing video conference. Earlier, video conferencing solutions were heavy software solutions, which need a camera, software installation, and other heavy infrastructure. However, the top VoIP companies ha...

How Collection Companies Can Get Benefited with VICIDial Collection Module
VICIDial is one of the leading call center solutions. It has been in use by many companies all across the world. Some of these companies are collection companies and these companies use this call center solution to run collection related campaigns. As VICIDial is an open source and general call center software, it does not have the required features to autom...

Is Call Center CRM Integration Vital for Customer Care Centers?
Customer care centers run 24 hours a day and 7 days a week to make sure customers are getting the required support from the company and businesses. Customer care centers solely focus on customer experience and satisfaction. Thus, generally, one of the most important KPIs (Key Performance Indicators) of the customer care centers is FCR (First Call Resolution)...

Hosted Call Center Solution and Its Major Benefits
Call center solutions are very popular these days. Unlike earlier, when only call centers and big enterprises were using call center software, these days almost all businesses use it to run their telemarketing and customer care campaign.One can acquire this software either by buying it or by opting for a monthly subscription model based access to the hoste...

Top Industry Verticals Get Benefited by Call Center Solution during Pandemic
Coronavirus pandemic is not only deadly, but also destroying. There are many businesses that are facing the worst time because of this virus and its repercussions. Of course, it is not directly hampering the businesses, but many industries have started slowing down and facing huge losses because of lockdowns, curfews, and loss of lives. Furthermore, internat...

Why Omnichannel Call Center Solution Is Mandatory for Modern Customers?
Call center solutions have gone through multiple shifts. There are so many advancements and innovations took place in the past decade. These advancements are made to cater to the customers as well as leverage competitive advantages. One of the popular advancements in this industry is the omnichannel call center solution.Earlier, omnichannel call center sof...

Benefits of VICIDial vTiger Integration for Customer Service during Pandemic
COVID 19 is the pandemic caused by the world novel Coronavirus. It is fatal and it is contagious. One person can make many more people sick. There is a chain of this deadly virus that makes millions of people so sick that they die. Thus, it is necessary for governments to take the necessary steps to protect people from this spread.On the other hand, busine...

How Data Verification Add-on Helps Call Centers?
Call centers usually have a few or many agents working relentlessly on having a conversation with the customers. In any type and scale of call center, it is very important that the talk time of the agents is higher and agents are engrossed in communication all the time. To make sure, no agent is left idle with no call, all call centers use the best call cent...

How Call Centers Can Go Remote using Technology Advancements?
The world pandemic has changed the way businesses used to operate. Businesses have started moving remote because of the unpredictable situation caused by the COVID 19 pandemic. A majority of businesses have taken advantage of digitization and technology advancements to move remotely. In this article, we will talk about a specific industry, call center. How a...

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