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Articles By Zenteno peterson

VICIDial WhatsApp Integration Benefits Call Centers
WhatsApp is one of the most used and most popular channels of communication. There might be hardly anyone who is not using WhatsApp for communication. The call centers and customer care centers have to integrate WhatsApp as one of the communication channels to use this preferred mode of communication for their customers.VICIDial is one of the most widely u...

Why Call Center CRM Integration Is Necessary for Call Centers?
A call center solution is used in almost all call centers along with other tools. Some call centers use the customer relationship management (CRM) solution and some do not. Using a CRM solution can be beneficial to the call centers. Furthermore, each call center must get call center CRM integration. In this article, I will share the top 3 reasons to integrat...

Increase Customer Satisfaction during Pandemic with Call Center Solution Feature
The cases of COVID 19 are increasing all across the globe. There are many disruptions because of this pandemic and that is why the governments, companies, and businesses need to redefine many things. Many people are panicking in this situation and it has created new challenges for businesses to handle the customer requests and concerns and at the same time a...

Video Conferencing Solution and Its Use Cases during COVID 19 Lockdown
Due to COVID 19 spread countries are going through lockdowns and curfews. This situation has enforced business offices to shut down. The business owners are facing increasing challenges in handling a team that is working remotely. The time, resources, and costs in managing resources are increased. Communication barriers are one of the major challenges faced ...

How Auto Dialer Increases Productivity in the Call Center?
Call center solutions are built with a clear agenda of helping call centers to increase benefits. One of the key advantages call centers aim to get is increased productivity. Modern call center solutions offer many amazing features that help in increasing productivity and one of them is auto dialer. A call center solution can have multiple auto dialers and e...

How to Use the Call Center CRM Integrated Solution in Your Favor?
CRM solution and call center software, both software, are some of the most powerful solutions. They can be used in day to day operations related to customers. Call center CRM integration is the process of integrating both of these independent solutions to provide you even more powerful system. Even after Integration, you can definitely use both of these syst...

How to Effectively Handle Calls using the Call Center Solution?
Call centers are increasing day by day. There are many companies that invest a lot of time and resources in putting in an in-house call center to retain their customers by delivering the best possible customer experience. An in-house call center can also take care of incoming inquiries so more business can be generated. In some seasons and in some industries...

Tools Call Centers Must Use to Empower Remote Working Agents
A call center is one of the largest industries in the world. There are many businesses that rely on offshore call center services. From telemarketing to lead generation and boosted sales to customer services, all operations are carried out by the call centers.There are many call centers that operate remotely in a virtual environment to leverage different b...

How to Make Good Use of a Call Center CRM Integrated Solution?
Today's businesses are smart enough to understand the demand of the market and adopt the latest trends. Call center solution is one of the top systems used in different industry verticals these days. The companies had been using the CRM system for long. One of the latest trends used by many companies to double the power of technological tools is an integrate...

How Omnichannel Call Center Solution Supports Remote Work Model?
Remote work is imposed all over the world due to the increasing threat of COVID 19. Companies have started imposing the “Remote Work” model to break the chain of Coronavirus spread and to keep people safe who are not yet infected with this deadly virus.Remote Work model may sound easy, but it is not that easy. There are many challenges to deal ...

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