What are Managed IT Services and Why You Need Them in 2021

Posted by Ruby Ava on February 25th, 2021

The IT support services landscape has changed enormously ove the past 21 years. IT has gone from being something busines owners don’t discuss much to being the key strategic pillar of your business.

The entire IT services arena within a business should be focused on these key things; capability, functionality and security. But to address all of them you need to  have made a sizable investment in your IT teams. Technical skills are not cheap and nor is retaining them so to get the competitive advantage, especially if you are a small business, needs partnership. 

Teck Genius IT Support Company in London and offers its services across the globe. Are background, skills and capability have enabled us to become one of the leading IT support companys this side of hemisphere. 

But what is a Managed Service and how can Teck Genius help? Managed IT services and IT support services are generally classed as operating services that are managed or operated by a 3^rd party. They can range from all sorts of areas within technology and generally make up the service and support capability of a business. 

Businesses often find IT a problem child and so its not uncommon for a company to seek outside help to assist in implementing or supporting their IT services.

However, what exactly can you get when you do engage with a managed support partner? Well, lets first look at what can comprise a managed IT service. 

Type of Managed IT Support Services:

Looking for a IT support partner need not be a complex or daunting task. As long as you understand what you need help and assistance with, you can then start to work with your requirements against potential partners.  One thing of note is that not all managed service providers offer the same kinds of services. Some are specialists in a given area like Applications, for example, and another could be focused on Integration. So knowing what you need for your business is essential. 

Managed Infrastructure

This service calls upon the MSP to managed and operate the network and infrastructure for your business. Elements within this include network switches, firewalls, VOIP, servers, storage to name a few

Managed Security

A core and critical service that every business now needs to make a priority, cybersecurty. Management, monitoring and alerting on events, anti-malware and antivirus, IDS and IPS, endpoint security are just some examples of services.

Managed Print Services

With this type of managed service, a managed it services provider will generall managed and operate all aspects of the Print service and will also ensure elements such as toner and paper are always available. 

Managed Cloud Services

One of the more popular services of late, cloud services are critical to any business that wants to remain current and have a competitive edge. Assisting in the cloud strategy, adoption and implementation are all key elements of the service, including managed cloud support. 

Managed Software as a Service (SaaS)

Another popular service of late. Services such as Office 365, for example, need management and monitoring to ensure that it's operating as required. Elements around security, configuration and capability are all key aspects of managing this service. 

Now that’s one heck of a list already, right?  You can see just how many there are already and yet how diverse they can be. Again, goes back to your requirements – know what you need then go and find what is needed!