Working At Legacy Research Group - Glassdoor

Posted by Kierstead on April 17th, 2021

Four financial research study firms ... Decades of cumulative leadership ... and millions of subscribers worldwide ... Now integrated under one roofing system ... Legacy Research Group.

City Parkville, MD Profession Level Please choose from the left-hand column Function Please select a filter from the left-hand column Industry Publishing and Printing.

Unfortunately this internet browser is not supported. Please use a recent variation of Chrome, Firefox, Safari or Edge to see BBB.org. BBB remains operational and focused on serving our service neighborhood. Learn more. Publishers, Consumer Evaluations are not used in the calculation of BBB Ranking grievances closed in last 3 years grievances closed in last 12 months, Client Reviews are not utilized in the computation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have not had the ability to receive a single email from any publication that I have been a member of for months now.

Initially they told me they will check out it. Then I was told the system was sending it to an incorrect email address. This happened numerous times after I was told my e-mail address had actually been upgraded. Then they informed me they will do an intensified case to trace my email issue, I waited a week, no updates. Then I was informed my original e-mail service - protonmail. com is not suitable. Then I altered my e-mail to a yahoo e-mail address they stated would give me no concerns. I wait, still nothing. Then they inform me it was because I had actually not whitelisted the services in my account, which I then did.

I called once again and they told me that the services which I was asking about were not part of my subscription, however when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, very same old runaround. Upon logging into the website, I can see which services sent updates at what time, however then customer care informs me on their end, it shows nothing was sent out and they don't understand when they go out through email. When I requested for a manager or different contact information, they stated they don't have any.

I paid close to 5 figures for these life time subscriptions overall, and I am not even getting them to date. This is too time consuming, discouraging, and awful client service. I become part of other financial investment advisories and they have the ability and resources to rapidly deal with any problems. Absolutely nothing even near outright incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn morePreferred Outcome, Other (needs description) I would like somebody from the corporate to personally call me with a resolution of these problems and an apology and some form of settlement for ALL THIS TROUBLE As far as your client service dept, you should fire all of them and reorganize the dept.