Legacy Research Group, Llc - Better Business Bureau® Profile

Posted by Mariko on April 28th, 2021

Four financial research firms ... Years of cumulative leadership ... and millions of subscribers worldwide ... Now combined under one roof ... Legacy Research Group.

City Parkville, MD Profession Level Please choose from the left-hand column Function Please select a filter from the left-hand column Industry Publishing and Printing.

Unfortunately this browser is not supported. Please use a recent version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB remains functional and focused on serving our service community. Learn more. Publishers, Client Evaluations are not utilized in the estimation of BBB Rating grievances closed in last 3 years grievances closed in last 12 months, Client Evaluations are not used in the calculation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Service, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Customer Complaints10/26/2020I am a life time member. I have not had the ability to get a single email from any publication that I have been a member of for months now.

First they informed me they will check out it. Then I was informed the system was sending it to a wrong e-mail address. This took place a number of times after I was told my email address had been upgraded. Then they informed me they will do an intensified case to trace my e-mail issue, I waited a week, no updates. Then I was informed my original email service - protonmail. com is not suitable. Then I changed my e-mail to a yahoo email address they stated would offer me no problems. I wait, still absolutely nothing. Then they inform me it was because I had actually not whitelisted the services in my account, which I then did.

I called once again and they informed me that the services which I was inquiring about were not part of my subscription, but when I insisted, they said that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent updates at what time, but then client service informs me on their end, it shows nothing was sent and they don't know when they head out through e-mail. When I asked for a manager or different contact information, they stated they do not have any.

I paid close to 5 figures for these lifetime memberships overall, and I am not even receiving them to date. This is too time consuming, aggravating, and horrible customer support. I am part of other investment advisories and they have the ability Visit this page and resources to rapidly solve any issues. Nothing even near absolute incompetence I have experienced here. I would rank your service as a NEGATIVE 10 out of 10.Learn moreDesired Outcome, Other (requires explanation) I would like somebody from the corporate to personally call me with a resolution of these problems and an apology and some type of settlement for ALL THIS INCONVENIENCE As far as your client service dept, you must fire all of them and reorganize the dept.