Articles By Mike Hussain

Published 3 Years Ago
Hosted or Proprietary: Which Call Center Solution Is Better?
If you are thinking to adopt or switch a call center solution, remember, you have two options to get it: proprietary and hosted. Read this article to know more about both types of solutions and learn which would be better for you.

Published 3 Years Ago
Must Use Call Center Solution Features in 2021
Based on the trends and business requirements, a call center solution with specific features needs to be used by the call centers and businesses. Read this article to learn about must have features of call center solutions in 2021.

Published 3 Years Ago
What Is a Contact Center Solution? What Are Its Benefits?
A contact center solution is a commonly used term. In this article, I will share what a contact center solution is and what are the major benefits of using this software. Knowing this will help you choose it or use it in your favor.

Published 3 Years Ago
Questions You Must Ask While Buying a Call Center Solution
A call center solution is a long term investment. Thus, you have to be sure about the fact that it will give long term benefits to you. In this article, I will share the top questions that you must ask your vendors while buying this software.

Published 3 Years Ago
Major Advantages of Auto Dialers in Call Center Solution
An auto dialer is one of the most important features available in call center solutions. It has many advantages to offer. In this article, I will share the major advantages of using one or more auto dialers available in the modern call center software.

Published 3 Years Ago
Top KPIs to Measure in a Cloud Call Center Solution
Cloud call center solutions have gained popularity worldwide. Therefore, knowing major KPIs, which can help you measure performance, becomes necessary. Read this article to explore the top KPIs you must measure in a cloud call center solution.

Published 3 Years Ago
What Is an Outbound Call Center? How to Measure ROI in It?
Call centers strive to increase its ROI, similar to any other business. In this article, I will share what an outbound call center is and how it generates ROI. I will also share how outbound call centers can measure ROI using a call center solution.

Published 3 Years Ago
Benefits of Using Call Center CRM Integration with Preview Dialer
Call center solutions have amazing features like a preview dialer. The call center CRM integration integrates the CRM solution into the call center software.

Published 3 Years Ago
How Supervisors Can Boost Productivity Using Call Center Solution?
Call center solutions offer many features. Some features are dedicated to boosting productivity. Supervisors can take advantage of these features to boost the overall productivity of the call center.

Published 3 Years Ago
Call Center Software Add-ons You Must Get In 2021
Call center add-ons add additional functional capabilities in the call center solutions. Some of these add-ons developed by leading call center software companies can bestow many advantages. Read to learn about the top call center software add-ons 2021.

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