Articles By Mike Hussain

Published 3 Years Ago
How to Improve Call Quality in Call Centers?
Call quality in a call center means everything. From improving customer experience to ensuring success, good call quality can benefit in multiple ways. Read this article to explore how to maintain and improve call quality in a call center.

Published 3 Years Ago
Call Controls in the Call Center Solution
Call center solutions are usually loaded with a wide array of features. In this article, I will share some of the most widely used features of this software, called call controls. Know about major call control features

Published 3 Years Ago
How to Increase Sales Using Call Center Solution?
A call center solution can be used for multiple purposes and one of them is increasing sales. In this article, you will learn the top tips for using this software and its different features to increase sales and leverage the advantages of the boosting rev

Published 3 Years Ago
Importance of Social Media Integration with Call Center Solution
Call center solutions need more than just voice calling to cater to customers. Social media integration with the dialer has become the demand of time. In this article, I will share what makes call center social media integration so important.

Published 3 Years Ago
Must Have Features in Call Center Software for Customer Care
Call center solutions offer a wide array of features. Different call centers need different features. In this article, I will share the major features a dialer must have to empower a customer care center. Read this blog to ensure your solution has them.

Published 3 Years Ago
Cloud Call Center Solution vs. On-Premise Call Center Software
Cloud and on-premises call center software are very popular. To choose one of them, it is necessary to know both of these solutions. In this article, you will learn the similarities, differences, strengths, and weaknesses of both of these solutions.

Published 3 Years Ago
Pros and Cons of Proprietary Call Center Solution
You can choose to use an open source or proprietary call center software. A better option is to do research and learn which type is better. In this article, I will share the pros and cons of a proprietary call center solution compared to open source.

Published 3 Years Ago
Top Reasons to Add WhatsApp to Offer Customer Support
Call center solutions are now supporting unified communication channels. Do you think it is worth? Even if not using an omnichannel contact center solution, using WhatsApp as an additional channel would be worth it? All these questions are answered in thi

Published 3 Years Ago
Call Center Software Features to Simplify Call Center Management
A call center solution comes with a wide array of features. Some of those features help call centers and supervisors to manage the call center more effectively without taking much hassle. In this article, I will share more details about some of those feat

Published 3 Years Ago
What Makes Call Center CRM Integration So Important?
Custom integrations are not uncommon in the call centers. Out of all, call center CRM integration is the most important and recommended call center integration. You will learn what makes call center CRM integration so important to all call centers in this

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