Salient Features of Call Center PBX

Posted by Aaeesha on July 10th, 2014

Every company or organization requires effective communication for its growth. Inbound calls are received, which need to be managed and diverted accordingly. Outbound calls are made for various purposes. These calls need to be consistently managed and handled well to avoid any sort of cross connection or connectivity failures. As such, every organization needs a Call Center PBX that is able to manage both inbound and outbound calls effectively. The requirements expected from such software are numerous. It has got a lot of jobs to handle.

A good Call Center PBX should be able to support VoIP and PSTN technologies, create enhanced voicemail, pout music on hold, offer IVR auto attendants, and so on. The most important part is that it should be easily manageable. First part is the setup. The installation needs to be easy. There needs to be a guide or GUI, which helps you follow the instructions correctly and complete the setup successfully. The next part is the mode of operation. A first time user needs clear instructions to navigate through the system and explore all its possibilities. The advantages can be availed only if the features are well understandable by any person using it. The user needs to navigate through the various operations to manage extensions, queues, or trunks, and it should be done in a quick manner. There is no scope for delay and errors in the matters of business. Hence, the interface needs to be simple.

Some of the general features expected from a Call Center PBX are:
Ease of setup and usage
Ability to support a wide range of IP phones
Scalable proven solution
TurnKey IP PBX Solution
Delivery should be flexible
Compatible with PSTN
Applications and features should be easily customizable
Software updates should be easy
The package should include all the required features
Open source flexibility
Company admin must be able to use easily
The system should be capable of being easily monitored
The service offered must be prompt and effective
Low cost
Productivity should be high
Maintenance costs should not be too high
Should be compatible with all different hardware platforms

While planning to set up a PBX in your company, you need to do some effective research to find out the best available in the market. Only a good Call Center PBX will prove effective and offer value for money. All the features need to be thoroughly analyzed and checked before setting it up. Once you set it up, it is sure to offer you a huge lot of benefits. Managing the calls in an industry is a real hectic task, which is simplified so effectively using PBX> use it to your advantage to save time and money.