Open Source Predictive Dialer ? the Best Solution to Manage Outbound Calls
Posted by arun on August 19th, 2014
Call management is the biggest problem in every organization. There are so many calls made on a daily basis and they can be either inbound or outbound. People call others in various departments of the same organization, or even to external agents like clients or customers. Whatever the need may be, it becomes necessary to manage all these calls, in the most effective manner and control the cost as well. The situation becomes more prominent in the case of call centers, where making and receiving phone calls are the most important processes. Millions of phone calls are placed/ received in a call center on a day to day basis, and managing all of them is a huge task. You need software that is effective enough to handle them efficiently and reduce costs at the same time. Outbound dialer vendors are really effective for call centers and they manage all the outgoing calls seamlessly.
About the Authorarun
Joined: May 14th, 2014
Articles Posted: 494
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