Legacy Research Group - Overview, Competitors, And ...

Posted by Kierstead on April 16th, 2021

Four monetary research study companies ... Years of collective leadership ... and countless customers worldwide ... Now integrated under one roof ... Tradition Research Group.

City Parkville, MD Career Level Please select from the left-hand column Function Please pick a filter from the left-hand column Market Publishing and Printing.

Unfortunately this web browser is not supported. Please utilize a current variation of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays functional and focused on serving our service neighborhood. Check out more. Publishers, Consumer Reviews are not utilized in the estimation of BBB Rating complaints closed in last 3 years complaints closed in last 12 months, Customer Evaluations are not used in the computation of BBB Rating1125 N Charles St fourth Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Organization, Primary1 Client Complaints10/26/2020I am a lifetime member. I have not been able to get a single email from any publication that I have actually belonged to for months now.

Initially they told me they will look into it. Then I was told the system was sending it to an incorrect email address. This occurred a number of times after I was informed my e-mail address had been upgraded. Then they informed me they will do an intensified case to trace my email problem, I waited a week, no updates. Then I was told my initial e-mail service - protonmail. com is not suitable. Then I altered my email to a yahoo email address they said would give me no issues. I wait, still nothing. Then they inform me it was because I had not whitelisted the services in my account, which I then did.

I called once again and they told me that the services which I was asking about were not part of my subscription, but when I insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent out updates at what time, however then customer support informs me on their end, it reveals nothing was sent out and they don't understand when they head out via email. When I asked for a supervisor or different contact information, they stated they don't have any.

I paid near 5 figures for these lifetime subscriptions overall, and I am not even getting them to date. This is too time consuming, aggravating, and terrible customer care. I am part of other investment advisories and they have the capability and resources to quickly resolve any problems. Nothing even close to outright incompetence I have actually experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn morePreferred Outcome, Other (requires description) I would like somebody from the corporate to personally call me with a resolution of these problems and an apology and some form of settlement for ALL THIS HASSLE As far as your customer care dept, you need to fire all of them and reorganize the dept.