Working At Legacy Research Group - Glassdoor

Posted by Kierstead on April 18th, 2021

Four monetary research firms ... Years of collective management ... and countless customers worldwide ... Now integrated under one roofing ... Tradition Research Group.

City Parkville, MD Profession Level Please select from the left-hand column Function Please choose a filter from the left-hand column Market Publishing and Printing.

Unfortunately this web browser is not supported. Please use a current version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays functional and focused on serving our business neighborhood. Read more. Publishers, Client Reviews are not utilized in the calculation of BBB Ranking complaints closed in last 3 years problems closed in last 12 months, Client Evaluations are not used in the calculation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Organization, BBB File Opened:10/ 20/2020Email Addresses, Email this Business, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have not been able to receive a single e-mail from any publication that I have been a member of for months now.

Initially they told me they will look into it. Then I was told the system was sending it to a wrong email address. This occurred several times after I was told my e-mail address had actually been upgraded. Then they told me they will do an intensified case to trace my email issue, I waited a week, no updates. Then I was informed my initial e-mail service - protonmail. com is not compatible. Then I changed my e-mail to a yahoo e-mail address they stated would give me no problems. I wait, still absolutely nothing. Then they tell me it was due to the fact that I had actually not whitelisted the services in my account, which I then did.

I called once check here again and they told me that the services which I was asking about were not part of my subscription, but when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the website, I can see which services sent out updates at what time, but then customer support informs me on their end, it shows nothing was sent out and they do not know when they go out by means of email. When I requested for a supervisor or various contact information, they stated they don't have any.

I paid near to 5 figures for these lifetime subscriptions total, and I am not even getting them to date. This is too time consuming, discouraging, and awful client service. I belong to other financial investment advisories and they have the capability and resources to quickly deal with any concerns. Absolutely nothing even near to outright incompetence I have actually experienced here. I would rank your service as a NEGATIVE 10 out of 10.Check out MorePreferred Outcome, Other (requires explanation) I would like someone from the business to personally call me with a resolution of these problems and an apology and some form of compensation for ALL THIS INCONVENIENCE As far as your client service dept, you ought to fire all of them and restructure the dept.