your five Communication Tools for Universal remote WorkersPosted by Sahin Robinson on April 26th, 2021 A growing amount of businesses now offer remote working facilities to their workforce, and some businesses even only have distributed staff no office at all. While remote working has benefits, the largest challenge it faces is communication and collaboration. So, in the following paragraphs, we will share 5 great communication tools that you will get from cloud-based phone systems which help facilitate collaboration and productivity for remote employees. 1. Webphone / Mobile App: Call from anywhere With hosted VoIP Phone System you possibly can make phone calls through the internet. With VoIP, employees get more flexibility with a phone they are able to use on the go. Other than desk phones, or IP phones, remote employees can also use web phones or mobile apps. With both webphone and mobile app, employees may use their extension number anywhere as long as they have active internet. With VoIP remote or home-based employees can make calls from work line, and they can manage inbound demands sales or customer care lines. For employees, it is important not to use their number but to employ a work line for better security and quality control. It may seem better to use a mobile phone for calling, but mobile apps make it in the same way easier for workers to your their office phone line. VoIP mobile apps are user friendly, and employees will keep their personal and work calls separate. Mobile apps also include: Company directory Call conference Music on hold Call recording Do-not-disturb (DND) The webphone is made into VoIP user interface, for individuals who would rather work from their computer. basecamp online can make calls using your computer's microphone or with a headset. You don't need to download anything to utilize webphone, just your username and password to log in. 2. Live Reporting: Better management of Remote Agents With Live reporting, you can observe all the active phone lines and calls in real-time. You can view just how many agents are active, busy, the average caller hold time and amount of callers on hold. With this in-depth information, it is possible to manage agents and improve customer experience. Other than live reports, VoIP dashboard also displays analytics to analyse call usage and patterns further. So, you can adequately handle peak call times. 3. Call Recording Another great tool to manage remote workers is call recording. Providers like VoIP system offer automatic and on-demand call recordings. All of the recordings are saved on the dashboard; it is possible to listen to and download all recording directly from the dashboard. Managers can listen back on call recordings and offer better feedback to agents. With remote employees, you should have regular check-ins for training, particularly with changing landscape where new feature is put into platform pr product. By exceeding a call recording employees and managers, both can discuss feedback and suggestions for improvement. 4. Virtual Fax In the event that you must send fax then remember that virtual fax is much better than a landline fax machine. Virtual faxing is quite an easy task to implement, with VoIP, all faxes are stored online, and you will access them via an online dashboard. Usually, providers offer two means of sending fax including, uploading document through dashboard and sending a fax being an email attachment. Digital faxes allow remote workers to manage fax from any location. Virtual fax isn't only more secure but may also be are better for remote workers. Better Communication Means Less Loneliness By improving collaboration and communication among distributed workers, it is possible to minimise the largest challenge of remote working that's loneliness. Feeling useful and working as part of a team gives employees motivation and purpose. Teamwork means less loneliness, and it can lead to more productive and happier employees. Which can ultimately lead to a win-win for both employer and employee.Like it? Share it! More by this author |