5 various Communication Tools for Remote control WorkersPosted by Sahin Robinson on April 26th, 2021 A growing amount of businesses now offer remote working facilities with their workforce, plus some businesses even only have distributed staff and no office at all. While remote working has benefits, the largest challenge it faces is communication and collaboration. So, in the following paragraphs, we are going to share 5 great communication tools that you will get from cloud-based phone systems that assist facilitate collaboration and productivity for remote employees. 1. Webphone / Mobile App: Call from anywhere With hosted VoIP Phone System you can make phone calls through the web. With VoIP, employees have more flexibility with a phone they can use on the go. Apart from desk phones, or IP phones, remote employees can also use web phones or mobile apps. With both webphone and mobile app, employees may use their extension number anywhere provided that they have active internet. With VoIP remote or home-based employees can make calls from work line, plus they can manage inbound demands sales or customer support lines. For employees, it is crucial never to use their number but to use a work line for better security and quality control. Additional info may seem better to use a cellular phone for calling, but mobile apps make it just as easier for workers to your their office phone line. VoIP mobile apps are user friendly, and employees will keep their personal and work calls separate. Mobile apps likewise incorporate: Company directory Call conference Music on hold Call recording Do-not-disturb (DND) The webphone is built into VoIP user interface, for individuals who prefer to work from their computer. You can make calls making use of your computer's microphone or with a headset. You don't need to download anything to utilize webphone, just your account to log in. 2. Live Reporting: Better management of Remote Agents With Live reporting, you can observe all the active phone lines and calls in real-time. You can see just how many agents are active, busy, the average caller hold time and number of callers on hold. With this in-depth information, it is possible to manage agents and improve customer experience. Other than live reports, VoIP dashboard also displays analytics to analyse call usage and patterns further. So, it is possible to adequately handle peak call times. 3. Call Recording Another great tool to manage remote workers is call recording. Providers like VoIP system offer automatic and on-demand call recordings. All the recordings are saved on the dashboard; it is possible to pay attention to and download all recording directly from the dashboard. Managers can listen back on call recordings and offer better feedback to agents. With remote employees, you should have regular check-ins for training, particularly with changing landscape where new feature is added to platform pr product. By exceeding a call recording employees and managers, both can discuss feedback and suggestions for improvement. 4. Virtual Fax In the event that you must send fax then remember that virtual fax is much better than a landline fax machine. Virtual faxing is quite an easy task to implement, with VoIP, all faxes are stored online, and you may access them through an online dashboard. Usually, providers offer two ways of sending fax including, uploading document through dashboard and sending a fax being an email attachment. Digital faxes allow remote workers to manage fax from any location. Virtual fax is not only more secure but are also are better for remote workers. Better Communication Means Less Loneliness By improving collaboration and communication among distributed workers, you can minimise the biggest challenge of remote working that is loneliness. Feeling useful and working as part of a team gives employees motivation and purpose. Teamwork means less loneliness, and it can lead to more productive and happier employees. And this can ultimately lead to a win-win for both employer and employee.Like it? Share it! More by this author |