Legacy Research Group Reviews - Financial Services At 55 Ne ...

Posted by Kinnaird on April 29th, 2021

Four financial research companies ... Decades of collective management ... and countless customers worldwide ... Now integrated under one roofing system ... Legacy Research study Group.

City Parkville, MD Career Level Please select from the left-hand column Function Please select a filter from the left-hand column Market Publishing and Printing.

Regrettably this web browser is not supported. Please utilize a current version of Chrome, Firefox, Safari or Edge to see BBB.org. BBB stays functional and focused on serving our organization community. Find out more. Publishers, Customer Evaluations are not utilized in the calculation of BBB Rating grievances closed in last 3 years complaints closed in last 12 months, Customer Reviews are not used in the computation of BBB Rating1125 N Charles St 4th Fl, Baltimore, MD 21201Email this Company, BBB File Opened:10/ 20/2020Email Addresses, Email this Service, Primary1 Customer Complaints10/26/2020I am a lifetime member. I have not been able to receive a single e-mail from any publication that I have actually belonged to for months now.

First they informed me they will look into it. Then I was told the system was sending it to a wrong email address. This happened a number of times after I was informed my email address had actually been upgraded. Then they informed me they will do an escalated case to trace my email concern, I waited a week, no updates. Then I was told my original e-mail service - protonmail. com is not suitable. Then I changed my email to a yahoo email address they said would offer me no issues. I wait, still absolutely nothing. Then they inform me it was because I had not whitelisted the services in my account, which I then did.

I called again and they told me that the services which I was inquiring about were not part of my membership, however when I firmly insisted, they stated that yes they were ... Then they sent me a list of each service to be whitelisted which I did. Still nothing, usual runaround. Upon logging into the site, I can see which services sent updates at what time, but then customer care informs me on their end, it reveals nothing was sent and they don't know when they go out via email. When I requested for a manager or different contact info, they said they do not have any.

I paid near to 5 figures for these life time subscriptions total, and I am not even receiving them to date. This is too time consuming, frustrating, and awful client service. I am part of other investment advisories and they have the ability and resources to quickly fix any concerns. Absolutely nothing Check out here even close to outright incompetence I have experienced here. I would rate your service as a NEGATIVE 10 out of 10.Learn moreDesired Outcome, Other (needs explanation) I would like someone from the corporate to personally call me with a resolution of these problems and an apology and some form of payment for ALL THIS INCONVENIENCE As far as your consumer service dept, you ought to fire all of them and restructure the dept.