6 Great Ways to Increase Guest Confidence & Build Trust During COVID-19

Posted by Websrefresh on May 17th, 2021

COVID-19 is a situation that puts great impact upon the basic operations of our daily lives and global society. If we talk about hotel industry, most people are wondering how the industry can get recover and gain confidence level during and after this pandemic. Numerous hotels are implementing new stringent standards in their day-to-day operations when reconsidering their guest experience. Let’s check what are these strategies that can help you increase satisfaction and confidence level in guests: -

1. Understand what are your guests’ expectations. In today’s situation, most guests expect more cleanliness than before. So, you need to demonstrate how you are following specific disinfecting protocols. This will help you boost your guests’ confidence level.

2. Enhance asset integrity and building. Being a hotelier, you should understand what is the significance of protecting the surroundings of your property. Implement safety-related concerns immediately when doing proactive maintenance to cater new industry requirements and protect assets. Mitigate risk and minimize costs by analyzing standard operating procedures.

3. Create special packages that put emphasis upon nearby or outdoor unique experiences. Introduce loyalty programs to increase flexibility. You can also provide some little extras like upgradation to in-room amenities, food/beverage incentives, and access to great amenities.

4. Do focus on wellness-focused amenities. Personalize wellness-focused amenities in your guestrooms according to your guests’ preferences. You can give access them on-demand Yoga channel as complimentary.

5. Give your guests high satisfaction with contactless technologies. Use guest-facing technology including mobile messaging channels, in-room voice-activated assistants to respond all the requests quickly. Ensure safety and higher efficiency with thermal screening while checking-in and digital keys. It will give you a competitive edge in the industry.

6. Review traditional greetings. Re-access your welcoming message mindfully. Communicate with your guests non-verbally. Some non-verbal communication cues are posture, eye contact, tone of voice, hand over heart, and a gentle nod of the head.

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