What are managed smart hand services

Posted by raviteja on April 12th, 2024

Remote hand servicing is usually integrated as part of a data center contract and covers securing cabling, ensuring port numbers are correct, reporting on equipment status, and more. They generally attend to more foundational tech maintenance requirements.

Smart hands maintenance constantly tracks the equipment in the data center and provides immediate solutions. Proactive smart hands aim to resolve issues before they occur (or as early as possible), to prevent delays to services. At the same time, reactive approaches problems after they have occurred, as they identify the problem before a technician can seek to approach it.

Reduced downtime, higher reliability on colocation equipment efficiency, and allowing your company to be more effective and confident in its operations. This can also translate to regular (sometimes daily) maintenance.

The term ‘minimum downtime’ means you can always ensure that immediate responses are taken to any issues, meaning that your website downtime is both rare and never prolonged any more than it needs to be. While smart hands aren’t accredited technicians, they may be undertaking training in specialized technology training but are more general in their approach while servicing in this role.

More info: What is Managed VoIP Services