GROWTH THROUGH GAMIFICATION

Posted by Sid Banerjee on March 20th, 2018

Corporations have used gamification to drive employee development to a higher plateau and have teams focus on business priorities as well as the goals and objectives of the organization. Gamification can also be successfully implemented when levels of management want to successfully encourage collaboration and healthy competition among the team members.

When this happens the team develops a self-driven enhancement of learning and knowledge that can be shared and will improve the key business that is in direct alignment with each of the specific achievements thus bringing about the prospect of greater issue resolution, process alignment and product development, to name a few positives.

Also, when organizations begin seeking out some of the experts in order to find games for sales training they are quickly rewarded in realizing that when the employees are properly engaged they become the corporations most valued asset. An employee’s performance is one of the most critical aspects of customer service. And excellent customer service can quickly result in higher profit margins. This is because your customers have been given satisfaction and loyalty. And because of that, they are more likely to recommend your business to others by word of mouth publicity. And we all know that word-of-mouth marketing is the best free advertisement that any business can obtain.

When companies hire individuals one of the biggest things that they want to be able to avoid is employee attrition. With that being said, gamification has a proven track record for improving the talent retention of employees not only that, it has been known to surpass the in-house boundaries and has helped in the recruitment of potential hires.

There are many benefits of corporate gamification for training. For instance, employees will be able to develop a skill set that will have a direct impact on leadership, negotiation and time management as well as personal productivity and customer service. Gamification teaches the employee through storytelling and generates badges and new levels of different ranking and challenges in order to increase motivation in the participant.

This type of training can be used at all levels within the corporation. The customer service reps can benefit from this game based learning by participating in simulations where they have to really pay attention to what the customer is saying and find a workable solution to the customer’s problem.

Management will benefit from being trained with gamification because they will learn better time management skills and workable solutions that will help them evaluate their staff. They will also be able to target those employees who are leaders and have good team influence. This is important when management is working hard in order to get the team on the same page in reaching company goals and objectives.

Another added feature is the fact the game-based learning uses sophisticated simulators that represent real situations that the employee can relate to on his or her job. And this provides a safe environment for the employee to practice and receive feedback for improvement.

And because the simulations are available on multiple devices, i.e., PCs, tablets, smartphones, etc. it makes it very desirable with employees because they are able to access the training modules on a 24/7 basis and on any one of their devices.

So, if game-based training is something you would like to bring to your corporation know that this is a great way to boost your department’s morale. It will also help them achieve a greater skill set when completing their day-to-day activities. Therefore, you will want to locate a corporation that specializes in game-based training in your local area.