What is Desktop Support Services?

Posted by Nathan on May 20th, 2019

What is Desktop Support Services?

Desktop support means this prospective employer is looking for a candidate who will work directly with customers to resolve computer problems.

The measure of a good desktop support tech is how frequently they can resolve problems without taking significant customer time and -most importantly- fixing the problem permanently.

It is not uncommon for the same customer to call back and report the problem started up again. Typically this means the real problem wasn't corrected the first time the desktop technician visited.

The typical workflow in corporate IT is to have an end user call the central service desk number. The service desk will log an incident and attempt to resolve the problem over the phone (this is called first call resolution).

If the problem is incapable of phone resolution, the ticket will be dispatched to desktop support, where a (presumably) more advanced technician will visit the customer at their desk, listen and observe while the customer explains and shows examples of the problem, and then the technician fixes the problem.

How FieldEngineer.com can help businesses as Desktop Support Services?

Customers can utilize the laptop & printer, desktop support services by engaging certified and talented engineers for deploying workstations, laptops new printer installation and maintenance of existing printers for troubleshooting software/hardware related issues.

With FieldEngineer, your printer, desktop and laptop support services can be taken careof smoothly and efficiently, so you don’t have to worry about your business heading offline.