Important benefits of using a Virtual PBX Phone System

Posted by michelle Davis on June 12th, 2019

Summary:- A Virtual PBX Phone System has become a necessity in a modern office environment to ensure smooth communication. Here are the most important benefits of using a Virtual PBX Phone System.

PBX means Private Branch Exchange, which is nothing, but a private telephone network used within a company or organization. With its help, the users can communicate internally (within their company) and externally (with the outside world), when they use different communication channels such as Voice over IP, Intregrated Service Dial Network or ISDN.

Here are some of the important benefits of using a Virtual PBX Phone System that you should: -

1. Minimal IT support

Especially for small businesses or any business on a tight budget, dedicating IT personnel to maintaining a PBX system may not be realistic. A virtual PBX enables organizations to get the features and advantages of PBX without having to put staff or resources in place to maintain or troubleshoot the system.

2. Financial relief

Virtual PBX doesn’t require dedicated space, complex infrastructure, expensive software or hardware, or purchasing of new components when businesses need to make changes. As such, businesses can enjoy less stress on the company’s bottom line and more features and functionality for little upfront investment.

3. Continuity

Unlike a legacy phone system, a virtual PBX is capable of maintaining access to communications in the face of a power outage or other disaster. That is, unforeseen events won’t take your business offline which, in turn, boasts decreased productivity lulls.

4. Robust features

A virtual PBX enables businesses to integrate Web-based interactions with telecommunications. That is, remote employees can easily access their company’s communication tools—like instant chat or Web conferencing—no matter their location so long as they have Internet accesses. In addition, a virtual PBX augments customer service interactions as consumers can call businesses by simply clicking a button on a website—that is, the phone call is transmitted virtually.

5. More Features, More Power

Since the introduction of the virtual PBX system, more and more features have been added to the system as well. The features include things like professional greetings, music on hold, custom auto-attendant, call forwarding, fax with no fax machine, True ACD queuing, call recording, conferencing and many more of such features which have been added alongside the above mentioned.

To conclude, it can be said that a virtual PBX system offers inexpensive business VoIP telephone service to small businesses. As with a hosted PBX phone systems, a virtual PBX is owned and maintained off-site by a VoIP service provider which enables a small business telephone system to access enterprise-level features such as auto attendants and voicemail.

Resource Box: - Norwest Digital is a Cheshire based telecommunication company that has been offering high quality telecommunication solutions for businesses since 1991. They offer their telephone system installation and maintenance services across the UK.