Vendor Management

Posted by Ecareindia on May 21st, 2013

In recent times, running a medical billing company has become a tough row to hoe, especially with the evolving new changes in the healthcare domain. Outsourcing a part of the medical billing and coding services has become indispensable for medical billing companies as they cannot burden themselves with too much of work of day-to-day Operations. Offshore medical billing is definitely a prudent decision, however medical billing companies must know how to manage their vendors once they take this route. There are certain criteria that a medical billing company has to follow to sustain a healthy relationship with offshore vendors. They are:

Communication: This factor plays a vital role in keeping the work flow of both the outsourced and offshore medical billing company uninterrupted. There must be more than one channel of communication available at both ends. In case one fails, the other can be used as a back-up. For instance, if there is a problem with the internet, the billing company can use the phone to communicate important messages to its offshore vendor. The work progress, doubts, clarification, instructions can be discussed only with the help of communication.    

Business Continuity Plan: Both the outsourced and offshore medical billing company must be well prepared to face both internal and external threats that may affect the business. It can be best accomplished with the help of a BCP (Business Continuity Plan) and SRP (System Recovery Plan). In case, there is some disruption, it can be easily overcome when such plans are in place. This way, the workflow and revenue cycle management doesn’t get affected in any manner.  

Notify on Time: The outsourced company must notify the offshore medical billing about project updates, important information and instructions in advance. This can promote a healthy workflow without any glitch.  It also enables the offshore medical billing company to plan accordingly for ramp-ups, additional bandwidth etc.

Multiple Vendor Management: Certain medical billing companies outsource medical billing and coding services to two or more offshore vendors. In that scenario, the outsourced company must appoint individual scrutinizers for each vendor, so that the above mentioned factors are well taken care of.   

About e-Care India:

e-Care India is one of the renowned medical billing companies in India that promises the above mentioned benefits with total customer satisfaction. With 13 years of experience in the industry with ISO certifications and BCP and SRP in place, e-Care’s offshore medical billing delivery centers have been providing end-to-end medical billing and coding services seamlessly to its clients. To know more about e-Care and its services, log on to www.ecareindia.com