Finding the Usability Issues on a Website

Posted by usabilitysciences on April 14th, 2014

Usability issues are the problems and distractions faced by the user while using a website. The users will usually face several problems while using a website that will result in consequences like poor popularity of the website, website getting low traffic, etc.. The usability issues must be dealt with as early as possible to avoid these critical consequences. If a customer finds it difficult to handle a website, then he/she will immediately leave the website without accomplishing their tasks. This is a serious issue which will make the website unpopular.

The users may face problems at different parts and aspects of a website. Some of those problems are:

  • Some eCommerce websites will ask to register before transactions. A user will find it uneasy to register before finding any products.
  • Some websites will be slower in listing their products and in transactions. This will make the user develop a poor opinion of the website.
  • Unwanted options on a website will usually confuse the customers a lot in selecting the right option they need.
  • When it comes to an eCommerce website, the security is a very important aspect as it involves a money transaction.
  • The navigation on a website may sometimes become so complicated that the user can not find the desired feature at all.
  • The readability of a website will sometimes become more complex and this will lead the user to find it difficult to get the right content of the website.
  • Tiny selection buttons are the most common issue faced in any website.
  • Duplicate titles and irrelevant contents will also lead to unpopularity of the website.
  • Plagiarism is another severe issue in which the content of one website will be copied as it is in another website without any changes. This will make the user to find it as a replica of another website.

Usability testing helps to fix these issues and can help to improve the website with more user friendly features. There are several user experience firms in the market who will provide the best usability testing services. It is better to contact a usability testing company to find more details about the usability testing service providers online.

About The Author:

The article has been written by Ben Bishop, the Marketing Manager at Usability Sciences. Usability Sciences offers various Usability Testing services like – Website Usability Testing, Mobile Usability Testing, Website Design, Testing, Remote Usability Testing, and Rapid Iterative Testing. They also offer Eye tracking, Web Usability, Card Sorting and Intercept Survey services to improve your web experience. Besides these they also take a keen interest in various online research and competitive usability research study and analysis.

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Joined: January 5th, 2013
Articles Posted: 28

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