5 Communication Tools for Distant WorkersPosted by Sahin Robinson on April 26th, 2021 A growing number of businesses now offer remote working facilities to their workforce, plus some businesses even only have distributed staff and no office at all. While remote working has benefits, the biggest challenge it faces is communication and collaboration. So, in this posting, we are going to share 5 great communication tools that you will get from cloud-based phone systems which help facilitate collaboration and productivity for remote employees. 1. Webphone / Mobile App: Call from anywhere With hosted VoIP Phone System you can create phone calls through the internet. With VoIP, employees get more flexibility with a phone they can use on the go. Other than desk phones, or IP phones, remote employees may also use web phones or mobile apps. With both webphone and mobile app, employees can use their extension number anywhere given that they have active internet. With VoIP remote or home-based employees can make calls from work line, and they can manage inbound demands sales or customer support lines. For employees, it is important not to use their number but to employ a work line for better security and quality control. It may seem easier to use a cellular phone for calling, but mobile apps ensure it is in the same way easier for workers to your their office phone line. VoIP mobile apps are user-friendly, and employees will keep their personal and work calls separate. Mobile apps also include: Company directory Call conference Music on hold Call recording Do-not-disturb (DND) The webphone is made into VoIP user interface, for individuals who would rather work from their computer. You may make calls making use of your computer's microphone or with a headset. You don't need to download anything to use webphone, just your username and password to log in. 2. Live Reporting: Better management of Remote Agents With Live reporting, you can see all of the active phone lines and calls in real-time. You can observe how many agents are active, busy, the common caller hold time and number of callers on hold. With this in-depth information, you can manage agents and improve customer experience. Apart from live reports, VoIP dashboard also displays analytics to analyse call usage and patterns further. So, you can adequately handle peak call times. 3. Call Recording Another great tool to control remote workers is call recording. Providers like VoIP system offer automatic and on-demand call recordings. All the recordings are saved on the dashboard; you can pay attention to and download all recording directly from the dashboard. Managers can listen back on call recordings and provide better feedback to agents. With remote employees, you should have regular check-ins for training, particularly with changing landscape w here new feature is added to platform pr product. By going over a call recording employees and managers, both can discuss feedback and ideas for improvement. 4. Virtual Fax If you must send fax then remember that virtual fax is much more secure than a landline fax machine. Virtual faxing is quite an easy task to implement, with VoIP, all faxes are stored online, and you can access them via an online dashboard. Usually, providers offer two means of sending fax including, uploading document through dashboard and sending a fax being an email attachment. Digital faxes allow remote workers to control fax from any location. Virtual fax isn't only more secure but are also are better for remote workers. Better Communication Means Less Loneliness By improving collaboration and communication among distributed workers, you can minimise the largest challenge of remote working that's loneliness. Feeling useful and working within a team gives employees motivation and purpose. Teamwork means less loneliness, and it can result in more productive and happier employees. Which can ultimately result in a win-win for both employer and employee.Like it? Share it! More by this author |