a few Communication Tools for Distant WorkersPosted by Sahin Robinson on April 26th, 2021 A growing number of businesses now offer remote working facilities with their workforce, plus some businesses even only have distributed staff no office at all. While remote working has benefits, the biggest challenge it faces is communication and collaboration. So, in this article, we are going to share 5 great communication tools that you get from cloud-based phone systems that assist facilitate collaboration and productivity for remote employees. 1. Webphone / Mobile App: Call from anywhere With hosted VoIP Phone System you possibly can make phone calls through the web. With VoIP, employees get more flexibility with a phone they are able to use on the go. Other than desk phones, or IP phones, remote employees can also use web phones or mobile apps. With both webphone and mobile app, employees may use their extension number anywhere provided that they will have active internet. With VoIP remote or home-based employees can make calls from work line, and they can manage inbound calls for sales or customer support lines. For employees, it is important never to use their number but to use a work line for better security and quality control. It may seem simpler to use a mobile phone for calling, but mobile apps ensure it is just as easier for workers to your their office phone line. VoIP mobile apps are user friendly, and employees can keep their personal and work calls separate. Mobile apps likewise incorporate: Company directory Call conference Music on hold Call recording Do-not-disturb (DND) The webphone is made into VoIP user interface, for many who prefer to work from their computer. You possibly can make calls making use of your computer's microphone or with a headset. You don't have to download anything to utilize webphone, just your account to log in. 2. Live Reporting: Better management of Remote Agents With Live reporting, you can see all the active phone lines and calls in real-time. You can view just how many agents are active, busy, the average caller hold time and number of callers on hold. With this in-depth information, it is possible to manage agents and improve customer experience. Apart from live reports, VoIP dashboard also displays analytics to analyse call usage and patterns further. So, you can adequately handle peak call times. 3. Call Recording Another great tool to manage remote workers is call recording. Providers like VoIP system offer automatic and on-demand call recordings. All the recordings are saved on the dashboard; you can pay attention to and download all recording directly from the dashboard. Managers can listen back on call recordings and provide better feedback to agents. With remote employees, it is important to have regular check-ins for training, particularly with changing landscape where new feature is put into platform pr product. By going over a call recording employees and managers, both can discuss feedback and suggestions for improvement. 4. Virtual Fax In the event that you must send fax then remember that virtual fax is much better than a landline fax machine. check here faxing is quite easy to implement, with VoIP, all faxes are stored online, and you may access them via an online dashboard. Usually, providers offer two ways of sending fax including, uploading document through dashboard and sending a fax being an email attachment. Digital faxes allow remote workers to manage fax from any location. Virtual fax isn't just more secure but may also be are better for remote workers. Better Communication Means Less Loneliness By improving collaboration and communication among distributed workers, it is possible to minimise the largest challenge of remote working that's loneliness. Feeling useful and working within a team gives employees motivation and purpose. Teamwork means less loneliness, and it can result in more productive and happier employees. And this can ultimately result in a win-win for both employer and employee.Like it? Share it! More by this author |