your five Communication Tools for Far off WorkersPosted by Sahin Robinson on April 26th, 2021 A growing amount of businesses now offer remote working facilities with their workforce, and some businesses even only have distributed staff no office at all. While remote working has many benefits, the largest challenge it faces is communication and collaboration. So, in the following paragraphs, we are going to share 5 great communication tools that you will get from cloud-based phone systems which help facilitate collaboration and productivity for remote employees. 1. Webphone / Mobile App: Call from anywhere With hosted VoIP Phone System you can make phone calls through the web. With VoIP, employees have more flexibility with a phone they are able to use on the go. Apart from desk phones, or IP phones, remote employees may also use web phones or mobile apps. With both webphone and mobile app, employees can use their extension number anywhere provided that they will have active internet. With VoIP remote or home-based employees can make calls from work line, and they can manage inbound demands sales or customer support lines. For employees, it is necessary not to use their number but to use a work line for better security and quality control. It may seem simpler to use a mobile phone for calling, but mobile apps ensure it is just as easier for workers to your their office phone line. VoIP mobile apps are user friendly, and employees can keep their personal and work calls separate. Mobile apps also include: Company directory Call conference Music on hold Call recording Do-not-disturb (DND) The webphone is built into VoIP user interface, for those who would rather work from their computer. You possibly can make calls using your computer's microphone or with a headset. You don't have to download anything to utilize webphone, just your username and password to log in. 2. Live Reporting: Better management of Remote Agents With Live reporting, you can view all the active phone lines and calls in real-time. You can observe just how many agents are active, busy, the common caller hold time and number of callers on hold. With this in-depth information, you can manage agents and improve customer experience. Apart from live reports, VoIP dashboard also displays analytics to analyse call usage and patterns further. So, you can adequately handle peak call times. 3. Call Recording Another great tool to control remote workers is call recording. Providers like VoIP system offer automatic and on-demand call recordings. All of the recordings are saved on the dashboard; you can pay attention to and download all recording directly from the dashboard. Managers can listen back on call recordings and provide better feedback to agents. With website , it is very important have regular check-ins for training, particularly with changing landscape where new feature is added to platform pr product. By going over a call recording employees and managers, both can discuss feedback and ideas for improvement. 4. Virtual Fax In the event that you must send fax then note that virtual fax is much more secure when compared to a landline fax machine. Virtual faxing is quite an easy task to implement, with VoIP, all faxes are stored online, and you can access them via an online dashboard. Usually, providers offer two means of sending fax including, uploading document through dashboard and sending a fax as an email attachment. get more info allow remote workers to manage fax from any location. Virtual fax is not only more secure but may also be are better for remote workers. Better Communication Means Less Loneliness By improving collaboration and communication among distributed workers, it is possible to minimise the largest challenge of remote working that is loneliness. Feeling check here and working as part of a team gives employees motivation and purpose. Teamwork means less loneliness, and it can lead to more productive and happier employees. Which can ultimately result in a win-win for both employer and employee.Like it? Share it! More by this author |