Why is IT Service monitoring and Maintenance, Important?
Posted by Orion Network Solutions on October 27th, 2015
Many IT professionals struggle to justify maintenance and monitoring costs of their systems, especially when their organization is so used to free IT tools, which frankly don't cut it in enterprise environments. Maintenance and security of IT infrastructure as well as monitoring the health of networks are critical to any company and investing in the right toolset and services can reduce costs as they work to mitigate risks in the long run. Proper IT monitoring and maintenance also helps support optimal business performance, thus improving business efficiency and productivity. Regardless of the IT strategy that you are using in pursuit of your business growth, it is critical to track the performance of all your IT investments in order to maintain optimum performance.
Now that businesses and organizations are becoming ever reliant on technology, it is important that IT departments have the essential toolsets to fight risks and monitor/maintain performance. The vast number of PCs, servers, network cabling, printers, and other tech hardware may not be immediately visible and apparent to top floor staff and the management, but all these IT assets do add both tangible and intangible value to a business' bottom line. A company's IT estate exists to support its people and the processes that they are reliant upon to make business possible. A small network failure, a significant server breach or a sudden outage can tremendously impact your business. Just the same, optimizing your system can significantly boost performance and make your business more agile.
This level of reliance on IT systems is the very reason, why having proper monitoring and maintenance capabilities is important. With so many mission-critical tasks riding upon IT systems, monitoring and management keeps your infrastructure's nervous system in check, sensing operational issues and empowering your in house IT department to take proactive actions whenever risks and issues are detected. IT monitoring gives you a thorough overview of every aspect of your system's performance, down to the smallest tasks. Without proper IT monitoring and maintenance, it will be extremely difficult to pinpoint the root causes of major system issues, such as delays in reporting or phones that suddenly stop working, inaccessible databases, and the like.
IT maintenance support solutions come in many forms ranging from hardware and software maintenance, such as testing and cleaning of hardware; information system maintenance and updating master files, software patching, and firmware updates to add new functions and fix bugs. Software maintenance is important to help software programs adapt to new hardware devices and vice versa, while network and security maintenance allow you to take care of your network's overall health, thus preventing and solving issues through troubleshooting, cable testing, backups, system log monitoring, etc.
About the Author:
Mike Rana is the Chief Technology Advisor of Orion Network Solutions. Orion Network Solutions specializes in providing Computer Installation, Maintenance and Consulting services along with 24x7 help desk services for small and midsize companies. We provide network solutions that enables small businesses to not only lower their management cost but also increases employee productivity at the same low price. We offer network solution that become integral part of your organization and can provide an increase in productivity of your organization.
