Innovation for companies: innovate your internal business procedures
Posted by lexifip158 on July 19th, 2020
However, before addressing the issue of innovating a business procedure, there is a critical preliminary question: is the procedure necessary?
I recently worked with a company that performs repair services on electronic gadgets. The company had a detailed "inventory procedure" that was completed every morning before the store opened. The procedure required an employee to print a report of all "open" repair orders from the computer. Then the clerk who handled the inventory procedure that morning made sure all of the appliances for repair were actually in store. The employee manually marked each device on the streamlined filing procedure.
This process took over an hour each morning, and the employees hated it. When I started asking questions about the procedure, I knew that the completed checklist was archived and was never used again. And, if they couldn't find a device that is shown in the printed list, a listing was made, but no effort was made to determine what happened to the lost device. When I asked why they did this, the answer was "that procedure is mandatory in our business policies and procedures." After discussing the procedure with various people, including store managers, I learned that there was no reason to continue that daily procedure.
There is no greater waste of time and resources than making an effort to optimize a business procedure that does not need to be performed in the first place.
Take a look at your own internal business procedures and make sure there is a valid business reason to continue those procedures. If the procedure is necessary, you can start looking for ways to simplify that procedure.Also See: Internal Business, Business Procedures, Those Procedures, Inventory Procedure, Procedure, Business, Procedures
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