Zenteno peterson

Zenteno peterson

Joined: December 13th, 2019
Articles Posted: 37


How Omnichannel Call Center Solution Helps Combating COVID 19?
COVID 19 pandemic has created a situation of panic and why not, hundreds of lives are lost because of Coronavirus. In some countries, the situation is very hazardous. Thus, the government has set many rules and regulations and one of them is shut down of malls, multiplexes, schools, expos, and offices, which have more than 10 people in the staff. This is goi...
Posted by elision - Posted 2 Months Ago

How to Use Help Desk Ticketing Solution to Increase Productivity?
All businesses seek for opportunities to increase staff productivity in multiple ways. The businesses invest a lot of money on training and support to assure that their staff members performs with the maximum productivity. There are many tools and software that can help increasing productivity of the staff. Help desk ticketing solution is one of the software...
Posted by elision - Posted 5 Months Ago

Sticky Agent vs. Skill-based Call Routing during COVID 19
Call center solutions are furnished with multiple features to benefit the call centers. One of the major features available in the best call center solution is call routing. Call routing means a mechanism of receiving and passing a call to an agent. In a call center solution, there can be multiple call routing rules. Some of the commonly available call routi...
Posted by elision - Posted 1 Month Ago

Top 3 Effective Tips to Improve Inbound Call Center Software
Call center solutions are built to benefit call centers, businesses, and companies. Furthermore, it benefits customers of call centers, businesses, and companies as well. Because of the amazing features it offers, more and more businesses and organizations have started using call center solutions. Thus, there are many companies that started developing and of...
center software, call center, inbound call, center solution, user, solution, software - Posted by elision - Posted 4 Months Ago

Call Center Solution Helps Assure Productivity for Remote Agents
COVID 19 pandemic has forced businesses to adopt the “Work from Home” model. When employees work remotely, it becomes difficult to assure that they are delivering good quality services to the customers and work with high productivity. The call centers can assure both of these facts by using a call center solution. In this article, I will share so...
Posted by elision - Posted 1 Month Ago

How IVR in Call Center Solution Enhance Customer Service?
Call center software solutions offer a wide range of features. Some of these features are provided only by the advanced call center software or a specific provider and some of these features are common. Interactive Voice Response (IVR) is one of the most common features. It is available in all call center solutions. All call centers use the IVR feature to gr...
Posted by elision - Posted 3 Months Ago

3 Reasons Why You Should Choose Omnichannel Call Center Software for Travel
Today, when it comes to travel, customers no longer choose travel agents on an offline basis. Rather, they choose to go on various digital platforms such as social media, Google, or WhatsApp to find out relevant information. Once they have finalized the destination and scanned through the customer reviews, the client may choose to contact the travel agency v...
Posted by elision - Posted 3 Months Ago

What Are the Top Use Cases of Video Conferencing Solution?
Video conferencing solutions not only enables video calling among multiple users, but it also provides some interactive tools to engage participants in an ongoing video conference. Earlier, video conferencing solutions were heavy software solutions, which need a camera, software installation, and other heavy infrastructure. However, the top VoIP companies ha...
Posted by elision - Posted 4 Days Ago

How Collection Companies Can Get Benefited with VICIDial Collection Module
VICIDial is one of the leading call center solutions. It has been in use by many companies all across the world. Some of these companies are collection companies and these companies use this call center solution to run collection related campaigns. As VICIDial is an open source and general call center software, it does not have the required features to autom...
Posted by elision - Posted 3 Months Ago

Is Call Center CRM Integration Vital for Customer Care Centers?
Customer care centers run 24 hours a day and 7 days a week to make sure customers are getting the required support from the company and businesses. Customer care centers solely focus on customer experience and satisfaction. Thus, generally, one of the most important KPIs (Key Performance Indicators) of the customer care centers is FCR (First Call Resolution)...
Posted by elision - Posted 1 Month Ago

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