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Samir

Samir

Joined: September 5th, 2019
Articles Posted: 34

Articles

Top 3 Must Know Things about ASTPP 4.0
ASTPP doesn’t need any formal introduction. It is a renowned open source VoIP solution. It has been in the industry for more than 16 years. It is popularly known as one of the top 3 VoIP billing software. It has gone through multiple changes in the past few years and transformed into the smart VoIP solution. With the launch of the ASTPP 4, which made t...
open source, version users, enterprise version, astpp 4, version, users, source - Posted by voipdecomp - Posted 10 Months Ago

Customer Experience (CX) vs. Customer Service: What They Are and Why They Matter
In modern times, with the increasing competition between businesses, everyone is aware of the importance of customer experience (CX) and customer service (CS) in the call center industry. However, many times there is confusion between these two terms.So, how they both are differ from each other and which one is more important is the question that comes in ...
customer service, customer experience, call center, intelligent call, service, experience, customer - Posted by voipdecomp - Posted 8 Months Ago

Benefits of Mobile SIP Dialer App for Your Business
In modern times, VoIP technology is most commonly used in all spheres of life. Even if you are not aware of what a mobile SIP dialer app is or how it looks like, chances are you have already used one somewhere or the other.  The commonly used instant messaging apps like WhatsApp, Skype, WeChat, Telegram, Viber and many other make use of VoIP technolog...
sip dialer, mobile sip, voip technology, dialer app, voip, technology, sip - Posted by voipdecomp - Posted 9 Months Ago

Intelligent Call Center Software and Its Buying Options to Benefit Call Centers
Call centers are in existence for many years. The call centers use different call center software solutions to run their day to day operations. The recent buzz in the market is intelligent call center software. This solution has already benefited many call centers by giving them a competitive advantage and there are many call centers that are interested in u...
intelligent call, center software, call center, call centers, solution, software, intelligent - Posted by voipdecomp - Posted 7 Months Ago

Smart VoIP Telephony Solution and Its Benefits for VoIP Service Providers
The telephony business started with bulky and complex hardware and delayed communication. It passed through many transformations and finally reached the level of portable and wireless devices with an amazing range of features and functionalities, called, Smartphones. The Smartphone can be carried by the user to any location and communication can be performed...
smart telephony, voip service, telephony solution, smart voip, voip, telephony, solutions - Posted by voipdecomp - Posted 8 Months Ago

Top 3 Benefits of Multi Tenant IP PBX Solution with Integrated Advanced Billing
The VoIP industry has given many feature rich solutions to the world which benefit residential and commercial users. In fact, there are some companies that are running on different VoIP solutions as they offer different VoIP services. A multi tenant IP PBX solution is one of the most feature rich solutions invented by the top VoIP companies that have invente...
tenant ip, multi tenant, ip pbx, pbx solution, voip, tenant, system - Posted by voipdecomp - Posted 7 Months Ago

Which Are Must Have Tools for Managers in a Call Center Solution?
Call center solution has been benefiting call centers and MNCs to leverage benefits of boosting performance of customer support and lead conversion campaigns. The increasing demand for this solution has brought many changes in the traditional call center software. The latest edition of this solution which has all advanced features and uses cutting edge techn...
intelligent call, center software, call center, center solution, software, intelligent, center - Posted by voipdecomp - Posted 7 Months Ago

Complete Details about Wearable App Development in Healthcare
Wearable technology has been accepted by many brands and people, but at the same time faces some skepticism. It has significant growth over the past few years, but is expected to boom in the next few years. This growth includes advanced medical products such as smart pills and various therapies such as related to chronic diseases. Wearable technology include...
wearable devices, wearable app, app development, few years, wearable, devices, development - Posted by voipdecomp - Posted 10 Months Ago

How Real Time Monitoring Software Helps in Call Centers?
Call center solutions are developed to empower call centers. There are many features that benefit the call centers to streamline their operations with minimum human intervention.  Furthermore, there are some features available in the call center software, which offer improvement in operations with or without human intervention. In this article, we will ...
call centers, call center, center software, live monitoring, real, monitoring, features - Posted by voipdecomp - Posted 10 Months Ago

Multiple Key Benefits of Using the Predictive Dialer with Analytics
In an outgoing call center, time is money. All calls that an agent can make are one or more potential connections and one or more possible sales. Any phone that is not possible due to lack of time is a loss due to lost business. If so, how can you maximize the work being done in the center and minimize time and productivity losses? Here we will introduce s...
predictive dialer, call center, intelligent call, center software, predictive, dialer, center - Posted by voipdecomp - Posted 10 Months Ago

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