Customer Management ArticlesShowing 1 - 25 of 11,212 total results found while searching for "Customer Management". Customer Relationship Management
Changing consumer attitudes are driving Customer Relationship Management. Fuelled by Internet induced expectations and an even increasing mood of self reliance among customers, companies have to compete in an environment where communication, buying
Published 13 Years Ago by nick_niesen |
Customer Management Relationship
The catch phrase of the 1990s, Customer relationship management, was an instant darling of large and medium business houses, which in theory promised to develop and manage a happy and cordial relationship with customers. Now a decade and more into
Published 13 Years Ago by nick_niesen |
Seven Key Findings in Customer Service Research
According to data from The Butler Group, up to 70% of customer relationship improvement programs fail. At Customer Focus, Inc. (www.customerfocusinc.com) we believe that the primary reason for the poor results of many CRM, customer service training, and
Published 13 Years Ago by nick_niesen |
The 5 W's of World Class Customer Service Training
The preamble to the United States Constitution begins, ?we, the people.? I feel strongly that we, the people, are what make the difference in life, both personally and professionally.The interaction anyone has at any level with your employees, including
Published 13 Years Ago by nick_niesen |
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